HT201400: If you can’t connect to the iTunes Store
Learn about If you can’t connect to the iTunes Store
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Helpful answers
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Oct 2, 2013 11:21 AM in response to Lionelle1991by pilotguy1990,I agree--I'm sitting in O'Hare airport with perfect wifi and LTE coverage yet I cannot download apps or update them.
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Oct 2, 2013 11:40 AM in response to iheartzeppby Dan Abner,Ditto. I'm unable to connect to iTunes from my iPad, iPhone or iMac.
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Oct 2, 2013 11:52 AM in response to Dan Abnerby mdsweb,same here - all of the sudden my itunes match failed on my iphone5, logged out of itunes, then could never log back in again, even tried changing my password. No luck - I also noticed itunes match is not working on my ipad.
Message is "Cannot connect to iTunes Store" really frustrating
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Oct 2, 2013 11:57 AM in response to iheartzeppby carutherford82,I can't sign in to iTunes Store either. this all started for me this morning when I was listening to iTunes Radio. every time I clicked the star for a song I liked, the music app would completely crash. I restored my phone and all my iTunes Match music disappeared so I signed out of my account and now every time I try to sign in, I get "Cannot Connect to iTunes Store" Ugh!!! So Frustrating. Especially after the nationwide iTunes Match outage last week...
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Oct 2, 2013 12:02 PM in response to pilotguy1990by iheartzepp,See I updated my apps just fine, I can open the app store just fine also but when I click to open itunes music store it wont let me in!
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Oct 2, 2013 12:02 PM in response to carutherford82by carutherford82,Everyone should check again. I just logged in to my account and it let me go through. all is working!
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Oct 2, 2013 12:04 PM in response to iheartzeppby Thorketil,I had this problem on my iPhone 4S and iPod 4G simultaneously a couple hours ago. Nothing seemed to trigger it as I had updated both iOS's days ago. I tried to reset my password and do the troubleshooting steps on http://support.apple.com/kb/TS1368 to no success. After searching the numerous postings concerning this problem, I decided to reset my iphone and ipod per other posters recommendations. And tada! it worked. Hopefully this doesn't happen again as resetting my settings will get old real quick.
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Oct 2, 2013 12:05 PM in response to carutherford82by iheartzepp,I did just try it did the same thing, starts to open and just closes. Should I log out of the app store and log back in there?
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Oct 2, 2013 12:07 PM in response to Thorketilby iheartzepp,How do you reset the settings? Do you mean reset the phone completely!? Wont this delete all of my pictures and apps and everything I have set in my phone!?
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