shelbylynn18

Q: Whenever I try to log into my itunes it says I have a -50 error, but I'm not downloading anything. I don't know why it won't let me log in.

I don't know why my itunes won't let me log in. All the Apple website tells me is that it's an error when I'm downloading something, but I'm not downloading anything.

iOS 7.0.2

Posted on Oct 2, 2013 12:05 PM

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Q: Whenever I try to log into my itunes it says I have a -50 error, but I'm not downloading anything. I don't know why it won't let m ... more

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  • by matt00,

    matt00 Oct 4, 2013 6:13 AM in response to shelbylynn18
    Level 5 (4,015 points)
    Oct 4, 2013 6:13 AM in response to shelbylynn18

    Hey shelbylynn18,

     

     

    Thanks for the question. (-50) is a timeout error that can occur when downloading content or when simply trying to access the iTunes Store. If you have automatic downloads enabled, you may be experiencing this error when iTunes is attempting to automatically download available content.

     

    iTunes Store: "Error (-50)" when downloading purchased content

    http://support.apple.com/kb/TS1583

     

    This can happen when the connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of software may also affect the way a computer sends and receives information from the internet. Here are a few examples of these types of software:

     

    - Firewalls

    - Web Accelerators

    - Ad Filters

    - Virus Protection Software

     

    Resolution

     

    If you have any of the software listed above, and you cannot access the iTunes Store or complete your download, you will need to configure these applications to allow iTunes to connect to the Internet.

     

    Refer to the documentation that came with that software, and if necessary contact the software's manufacturer. You will need to configure the software to allow the following domains to send and receive data from the Internet.

     

    - itunes.apple.com

    - ax.itunes.apple.com

    - albert.apple.com

    - gs.apple.com

    - deimos3.apple.com

    - phobos.apple.com

     

    If a web accelerator appears to be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer. If your computer is on a network, you may also want to try using a different computer on the network, or discuss the issue with the network administrator.

     

    Additional Information:

     

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/TS3297

     

     

    Thanks,

     

    Matt M.