Apple's iOS7 causes issues with LightSpeed's webfilter login

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Apple's iOS7 causes issues with LightSpeed's webfilter login

We discovered today after updating some of our school iPads to iOS7 that it breaks the login page with our Lightspeed web-filtering service. The symptoms are: whatever page you authenticate to the filter from, you will not be able to access that page again once you're authenticated. You can access any other allowed website except for the one you authenticated on. It just gives a blue page/screen when you try and access it again. For example, the first site I try to go to is Google.com and I get the prompt to log into the web-filter. After logging in, I can visit any other allowed site except Google.com. This is the same no matter what website you first authenticate to. We downloaded Google Chrome to see if it had the same affect in a different web-browser and it works fine using Chrome. Also, after you authenticate into Lightspeed, if you go into the Safari settings and clear the cache files, its works properly. So it’s something to do with Safari and the way its caching the page you authenticate to. Has anyone else who uses Lightspeed's web-filtering seen this yet?

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iPad, iOS 7, Web-Filterig Issues with iOS7

Posted on Oct 2, 2013 1:39 PM

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Answer 1

bnewall

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Oct 25, 2013 9:51 AM in response to wyattb72

We have the exact same issue in our district. We use Lightspeed'd web filter, and every single iOS 7 device I've seen has the same problem. I believe what is happening is that when you browse to, say, Google, and Lightspeed redirects you to its login page, Safari thinks the login page *is* Google, and it caches that. So, when you log in and hit "Browse the web", Lightspeed redirects you to Google, and Safari's cache kicks in and says "I have Google cached, here you go" and serves up what it *thinks* is Google, but is really the Lightspeed login page. It has been frustrating many of our users to no end, and I've completely lost track of how many times I've had to explain it.

While clearing the Safari cache after logging in to Lightspeed will fix the problem, it's a pain, so here's what I advise my users to do:

1) Use a different browser, such as Chrome. That's what I did on my iPad.

OR

2) The first time they want to get on the internet, open up a site that they're *not* trying to go to, like maybe msn.com (who uses THAT anymore, right? Haha). When they get the login page, log in, and then when it comes back, then go to where they really wanted to go to, and it should work fine.

I hope Apple comes up with a fix. But of course, they'll say it's not their issue, despite the fact that it worked fine in iOS 6 and works fine with other browsers in iOS 7.

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Answer 2

bnewall

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Oct 25, 2013 9:55 AM in response to bnewall

An update for you:

I came across your post while Google searching the issue. After finding your post, I found a Lightspeed blog page indicating that they have a fix for it.

http://wiki.lightspeedsystems.com/display/DB/Home

Look for the big red box on the right side of the page. This is as of the posting date of this message, 10/25/13.

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