1 2 3 Previous Next 105 Replies Latest reply: Apr 26, 2014 10:12 AM by trailrunnerstu Branched to a new discussion.
lexiphillips Level 1 Level 1 (0 points)

Ever since updating my iPhone 5 with the new iOS 7, this display message pops up while my phone is plugged in to the computer, using the original cable that came with it in the box. Researching this issue only informed me that the new iOS is no longer compatible with generic iPhone chargers. However, mine is the one made by Apple and so there should be absolutely no issues with it. While it is plugged in my phone charges on and off, never consistently charging. It's really irritating and is making charging a very slowgoing process. Does anyone else have any insight on this issue?

 

While we're at it, I noticed the new iOS 7 kills the battery life much faster than the previous iOS; I don't use my phone too much throughout the day, and it has been dying consistently twice a day. If I don't use it nearly at all, it seems to last only six or so hours.

 

Thanks in advance for any feedback! Hope not everyone is having these issues!

Alexis


iPhone 5, iOS 7.0.2
  • 1. Re: "This accessory may not be supported."
    R1s1ng_Pho3nix Level 1 Level 1 (125 points)

    iOS 7  does not support any accessory that is not made by, or approved by Apple.

  • 2. Re: "This accessory may not be supported."
    R1s1ng_Pho3nix Level 1 Level 1 (125 points)

    Also, the battery is constantly being used because iOS 7 refreshes and updates apps within the background. The Parallax feature also uses the battery as well. If you change all these settings, your battery life should increase.

  • 3. Re: "This accessory may not be supported."
    lexiphillips Level 1 Level 1 (0 points)

    That's exactly what my issue is; my cord is Apple manufactured. And it has always worked with my computer. So I don't understand why it's not working now. By all the books, it should.

  • 4. Re: "This accessory may not be supported."
    R1s1ng_Pho3nix Level 1 Level 1 (125 points)

    Do you have another cable? Try another cable, there may be an issue with the one you are currently using. Other than that, I would see no reason why iOS 7 doesn't recognize the cable as an Apple accessory.

  • 5. Re: "This accessory may not be supported."
    lexiphillips Level 1 Level 1 (0 points)

    Hmm okay. I have another backup cable I can dig up and try, but that one isn't manufactured by Apple... ha. Thanks for the feedback, I may just need to replace this one.

  • 6. Re: "This accessory may not be supported."
    StudioMoon Level 1 Level 1 (0 points)

    Lexiphillips - you're not crazy - I have the exact same issue - brand new cable and adapter from the apple store when I got my iPhone 5s, it always says "this device may not be supported" and doesn't charge when connected - and that is true for both of them! And if I unplug my phone, my battery goes from 100% to 50%, with no use at all, in about 4 hours. After some research it appears that ou pretty much have to turn off everything except wi-fi - cellular data, all apps that might use data ever - and then hopefully the battery usage will increase. This is not good. The whole point of cellular data is supposed to be to have and use it - not for it to come with such an enormous penalty.

  • 7. Re: "This accessory may not be supported."
    R0CKY Level 1 Level 1 (5 points)

    I get the same This accessory may not be supported error when plugging my iPhone 5 into my PC using the supplied apple cable. This did not happen before iOs7,

     

    Sometimes I'll hear the phone buzz three or four times in rapid succession while connected up, like it has just been connected.

     

    Need a fix apple.

  • 8. Re: "This accessory may not be supported."
    iPhoneUser1986 Level 1 Level 1 (0 points)

    Exact same problem with an Iphone 4. Bought a new genuine cable yesterday, still the same issue. Absolute rubbish. Any word on a fix / more people with this problem? I'm tired of replugging my phone ever 5 minutes to get a charge....

  • 9. Re: "This accessory may not be supported."
    SUNILRP Level 1 Level 1 (0 points)

    Have been getting error message " this accessory may not be supported " ever since upgrading to iOS 7

    Never got this message earlier. My cable is less than 1 month old and bought from authorised Apple store. Ned help pls

  • 10. Re: "This accessory may not be supported."
    Calixtoemilio Level 1 Level 1 (0 points)

    This an Abusive Policy on the side of Apple!!!!!!!

  • 11. Re: "This accessory may not be supported."
    StudioMoon Level 1 Level 1 (0 points)

    Not sure if anyone has already noted or realized this, but the extenders DO work when used only with the electrcial adapter to charge a phone from an outlet - the problem seems to be that they DO NOT work when plugged into a cpu to charge or update the phone. This is a problem for sure - but at least you can use it to just charge a phone from an electrical outlet...Apple definitely needs to make good on these. I plan to bring mine into the store and see what they say/do...

  • 12. Re: "This accessory may not be supported."
    R0CKY Level 1 Level 1 (5 points)

    Yeh Moon is right, my phone charges fine plugged into the wall, but the same cable does not charge when plugged into the PC. So the problem is not the cable, it is the PC connection that is a problem under iOS7.

  • 13. Re: "This accessory may not be supported."
    raymond73 Level 4 Level 4 (1,005 points)

    StudioMoon wrote:

     

    brand new cable and adapter from the apple store when I got my iPhone 5s, it always says "this device may not be supported" and doesn't charge when connected

    Take the device back and get it exchanged. That is what the warranty is supposed to cover.

  • 14. Re: "This accessory may not be supported."
    raymond73 Level 4 Level 4 (1,005 points)

    R0CKY wrote:

     

    Yeh Moon is right, my phone charges fine plugged into the wall, but the same cable does not charge when plugged into the PC. So the problem is not the cable, it is the PC connection that is a problem under iOS7.

    Your USB port on your computer may not be providing enough power. My iPhone will charge from my computer, my iPad will not because there is not enough power. Not all USB ports provide the same amount of power.

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