sunnyceej
Level 1 (0 points)

Q: Cannot add/update contacts with new ios

I can get to the screen for adding and updating contacts, but the keyboard does not appear to enter a name or a phone number.  Thus I cannot save a new contact with name and number, just the number (if I've dialed it) or edit existing contacts.  If I haven't called, or recieved a call, I can't enter a phone number either. 

iPhone 4, iOS 7.0.2

Posted on Oct 2, 2013 3:38 PM

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sunnyceej

Q: Cannot add/update contacts with new ios

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  • by sterling r,

    sterling r sterling r Oct 4, 2013 7:00 AM in response to sunnyceej
    Community Specialists
    Oct 4, 2013 7:00 AM in response to sunnyceej

    Hello there Sunnyceej,

     

    Thank you for using Apple Support Communities.

    It sounds like the keyboard is not showing when it should.

    If it is not showing in any app at all, take a look at ths article named:

    iPad: Onscreen keyboard does not appear when expected

    http://support.apple.com/kb/ts3280

    You can determine if iPad is paired with your wireless keyboard by checking the status bar. If you see that the Bluetooth icon is bold, iPad is connected to a Bluetooth device. Try one of the following steps to resolve the issue:

    • Locate and turn off the wireless keyboard.
    • Turn off Bluetooth by activating Control Center and selecting the Bluetooth icon or going to Settings > Bluetooth.
    • Unpair the device by tapping Settings > Bluetooth > Forget this Device.

    If the issue persists, try restarting your iPad.

     

    If Contacts is the only app affected, I recommend a few things. First, close all the apps that are running in the background.

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137


    Then, restart the iPhone and try again:

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Regards,

    Sterling