New emails not showing in groupwise

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New emails not showing in groupwise

I am a teacher and we use groupwise email. Since I bought my iPhone about 1 year ago (and iPad about 9 months ago) I have had my groupwise email connected to both devices and have NEVER had a problem. This morning I got in to my groupwise and saw that I had several new emails and them they just disappeared. The icon says that I have new emails but they don't show on either device. If I go on to my computer and log on to my email I can see them.

I have tried deleting the email account from both devices, shutting them off, and setting them up all over again and it's still not working. This issue just started today.

Please help :) Thank you so much!

iPad (4th gen) Wi-Fi

Posted on Oct 2, 2013 7:17 PM

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Answer 1

Oct 3, 2013 12:32 AM in response to Therese14

Did you upgrade to iOS version 7 ?

Maybe that might be part of the issue.

Are you using Ghost Pattern software to gain access to GroupWise? If so, they have an update for iOS 7.

If you are using the ActiveSync protocol (Exchange) to connect to GroupWise, then all testing with iOS 7 looks good.

See https://www.netiq.com/support/kb/doc.php?id=7013365

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Answer 2

Therese14 Author

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Oct 3, 2013 7:29 PM in response to gwguruman

Ghost pattern software? Could you give me more info on that please? Thank you so much for your time!

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Answer 3

Oct 7, 2013 6:40 PM in response to Therese14

http://www.ghostpattern.com/Ghost_Pattern/GW_Mail.html

If you have been connecting in all this time with your Apple devices, what connection method have you been using all this time?

I hope it is using the ActiveSync method (Exchange) as outlined here http://support.apple.com/kb/HT2480

This is the preferred method for GroupWise using the GroupWise Mobility Service (which is ActiveSync).

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