Hi! I have IPHONE 5, just recently I updated my phone to IOS 7, then after it whenever I plugged my cable to my phone, this message comes up "this cable or accessory is not certified and may not work reliably with this iphone", what is the problem? thanks. My phone and cable is bought in ABU DHABI, so I think the cable is original.
iPhone 5, iOS 7
Apple did change some compatibility requirements with 3rd party Lightning cables with the iOS 7 release, so perhaps your cable is not an original.
Hi sir! How will i know if my cable is not original? Thank you!
Did you buy your iPhone from an Apple store? Do you have one nearby? Perhaps they can validate the cable (and charger for that matter). Are you plugging it into the AC adapter that came with the phone, or are you charging with something else? Perhaps that is the cause.
Actually i let my brother to buy my phone in middle east and he told me that it is a legitimate apple store. I only use the charger from the box my iphone, nothing else. I think i should just go to my local apple store so that they can check if this cable is original. Thank you!!
There are no legitimate Apple Stores in the Middle East. All Apple products in the Middle East are sold through resellers.
Chances are the cable is counterfeit.
Thank you sir for the info!
I bought my Ipad4 from the online Apple store in UK in May 2013, and the lightning cable came with it. Since ios7, I too receive the ' cable not certified' message every few seconds. After resetting the ipad the message pops up less frequently, but it still persist.
Apple support wanted to charge me £79.99 for an extended warranty, to have the ipad reconfigured. Apple caused the problem, why should I pay for it. Would reconfiguring sort the problem if there is a problem with the cable.
I have been reading on forums that many iphone users have this problem too and they have authentic cables.
I think it is a disgraceful thing to do to your customers.
If you bought the phone in May 2013 it is still under warranty, which is one year. The warranty includes the device, headset, cable and charger. If any of them fail Apple will replace the defective component at any Apple store in the EU. There is no charge, and you are not required to purchase an extended warranty ("AppleCare") to get warranty service. The only reason Apple can refuse to honor the warranty is if the device has been damaged.
Thanks for your advice, my problem is that the nearest Apple store is an hours drive away, hence the purchase online. I have been searching for days to find a customer service department to sort something out, but apple store has an automated answerphone that put me back to the technical support team. They won't do anything as they say the software warranty last for 90 days.
I have been going around in circles. I guess you have good service in the US, but it is not the case in the UK.
I am hoping that Apple will bring out another update that rectifies this problem.
You have a hardware problem, not a software problem. No amount of software changes will fix it. The only self-repair you can try is to clean out the Lightning connector on the bottom of the phone. Use a magnifying glass and wooden toothpicks; get all of the lint or other gunk out of it. Also clean the plug that goes into it with rubbing alcohol. You can call Apple support; they should answer without charging for a hardware problem. You can mail the defective component back to them. Or if you think it is the cable you can buy a replacement cable. Even if it is covered by warranty they aren't that expensive, and it may be less hassle.
I don't understand people in Europe who act like making a 1 hour drive would require some kind of Herculean effort... I guess it's a cultural thing. It takes me that long to drive to work every morning.
Hi gymbunny2
Last time had a hardware issue within warranty it was almost easier to contact apple via the website, go to the warranty pages and plug your Apple ID in. It should then come up with the hardware you own that is still with warranty. From here you should be able to either book an appointment or book a telephone call back
Bw
A
Me too, I live in England!
I will start by giving the cleaning a go. Failing that I will try Apple support again.
Thanks again.
Thanks Andrew, I was told by the apple technical support call handler that my software warranty had expired so I did not contact Apple support. After your advice I tried online and was able to bypass by clicking on to ios7. Apple gives a 28 days free warranty after every ios release for people who have problems so they can get feedback.
I was also told by the advisor that my hardware is still under warranty so it is covered.
Surprisingly, no one had contacted them about this problem. Maybe they rang and spoke to the same call handler that I did originally.
Cable is not certified after I updated to IOS7
