2 Replies Latest reply: Oct 3, 2013 11:40 AM by Linc Davis
userremoved Level 1 (1,000,000 points)

Hi all, I have just returned from a business trip and started up my iMac computer. I clicked on safari to open the google home page and it simply hangs there doing zero. I havent done anything to settings at all and the only difference over last 12 mths is that earlier this week I downloaded Sophos A/V.

Any and all help welcome.  Thanks Mike

iMac, OS X Mountain Lion (10.8.5)
  • silvergc Level 3 (855 points)

    Did you try power cycling your router and/or cable/dsl modem?  Many times this is the only thing you need to do.

  • Linc Davis Level 10 (192,285 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain models. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.