4 Replies Latest reply: Oct 6, 2013 8:04 AM by Roger Wilmut1
Maniraja Level 1 Level 1 (0 points)

Apple told me it was going to start charging for iCloud so I tried my best to select free option. Now they have taken money from my bank without telling me for something I don't want. They make it look so easy all you have to do is contact apple to get your money back. How?

  • Roger Wilmut1 Level 9 Level 9 (70,085 points)

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.

     

    If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mm12eecb08e7

  • Maniraja Level 1 Level 1 (0 points)

    Thanks for taking the time to confirm my fears that this is apple not at its best. I am in Spain so need to call UK from abroad on a mobile. This will cost more than the money they've already robbed off me. Any other suggestions great fully received. I tried the express lane route.

  • Markscastlequeen Level 1 Level 1 (0 points)

    I too have been robbed.

  • Roger Wilmut1 Level 9 Level 9 (70,085 points)

    Markscastlequeen wrote:

     

    I too have been robbed.

    Unlikely. You have to choose to pay for extended storage; when you do so it's made clear that it will be automatically renewed until you cancel it. So you can only have been charged because you took the decision to pay for something. If something has actually gone wrong in the process - which is unusual but not impossible - such as paying for something and not getting it, then you need to contact Support.