1 Reply Latest reply: Oct 5, 2013 2:41 PM by sheila_m.
krystal102 Level 1 (0 points)

Hello Everyone


I have a  16gb ipad 3 and it got problems , since i updated it to the new version i had some serious problems ,

My ipad will not turn on when it plug in to the charger that on the wall or my ipod dock that i normally charge it on , it come up with the battery signal when it on charge and in the battery signal theres red lines through it and it goes to the apple logo after that it turns off  and starts it again , ive reboted it , ive downloaded itunes agian to restart it that way but it wont come up on it at all . it starting to **** me off .. it has run off the 9o days  or so period .. my last report that is to ring them to see if they can help . My ipad has a lock on it too and it has never done this before .......





Thanks Everyone

From Australia xx

iPad (3rd gen) Wi-Fi, iOS 7.0.2
  • sheila_m. Community Specialists (3,280 points)

    Hello Krystal,


    I would be concerned too if my iPad was not charging.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below (these steps refer to an iPhone, but the steps also are relevant for an iPad):


    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.


    You can find the full article here:

    iPhone: Hardware troubleshooting


    Once you get your iPad running again, follow the steps in the article below if you do not recall your passcode:


    iOS: Forgotten passcode or device disabled after entering wrong passcode



    Thank you for using Apple Support Communities.



    Sheila M.