1 Reply Latest reply: Oct 3, 2013 9:43 AM by Eric Root
mikeumr Level 1 Level 1 (0 points)

I currently have Mac OS X 10.6.8.  I just freshly formatted and re-installed Mac OS X and Windows 7 on a partition using bootcamp.  The last time I tried installing 10.8 it failed because it was unable to create a partition it needed (I forget details).  I got a refund for the 19.99 purchase.


Now I'm trying to purchase it again, but the 19.99 price changes to "Download".  I did not purchase it again as far as I'm aware.  When I click "Download" I get an error message "The update is for an app downloaded with a different Apple ID.  Sign in with that Apple ID and try again." 


I don't have and never did have another Apple ID.  What's the problem here?

MacBook Pro, Mac OS X (10.6.8)
  • Eric Root Level 8 Level 8 (41,415 points)

    Try resetting the App Store.


    Reset       Learned from Old Toad




    - Sign out of the App Store (in the Store menu)

    - Quit the App Store


    - In Finder - Go>Go to folder...  (or Apple-shift-G)


    - Paste in the following "~/Library/Caches/ "


    - It will take you to a folder.  Delete com.apple.appstore


    - Launch the App Store.


    There is a contact link.