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Helpful answers
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Oct 5, 2013 1:34 PM in response to Ipad19732231by sheila_m.,Hello Ipad19732231,
Thank you for the details of the issue you are experiencing when trying to back up your iPad. I recommend reviewing the article for the back up method you are using:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Best,
Sheila M.
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Oct 8, 2013 12:02 PM in response to Ipad19732231by sheila_m.,Hi Ipad19732231,
Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
All the best,
Sheila M.
