HT201322: Hide and unhide iTunes Store, App Store, or iBooks Store purchases

Learn about Hide and unhide iTunes Store, App Store, or iBooks Store purchases
DanielTAllen

Q: Okay, I am starting to get realy ****** off. need help please.

I've spend almost a full day trying to find a song "Death Will Reign by Impending". I purchased the song already but it is not in my itunes library, It's not Hidded, It's not in the Purchase List under quik links and there's no download option for it either. I've been searching for the song I purchased and it's not even on my Laptop PC. I do have a store receipt of purchasing it. $1.40 is the total. I saw all the technical support and not one of it can't help my to get this song that I purchase. I bought and it just got erase. I did a system recovery and it is still not there but I still have the purchase item. I did not have Icloud till after this problem. Is there ANY way I can get this song? to make it clear, IT"S NOT ON MY PC. the file for it or anything. I do not have a viruse or spyware or malware. It is not hacked. I know for sure of it. Can anyone please help? I will really appreciate your help.

Lenovo Laptop PC, Windows 8

Posted on Oct 3, 2013 10:00 AM

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Q: Okay, I am starting to get realy ****** off. need help please.

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  • Helpful answers

  • by Axeman1020,

    Axeman1020 Axeman1020 Oct 3, 2013 10:08 AM in response to DanielTAllen
    Level 6 (14,979 points)
    iPhone
    Oct 3, 2013 10:08 AM in response to DanielTAllen

    If you purchased the song and it does not show on your iTunes purchases (iTunes Store > Purchased > Music), then contact iTunes Support. No one here will be able to help with a purchase that isn't showing on your account. You have a reciept so there should be no problem getting support to add it back into your account.

  • by turingtest2,

    turingtest2 turingtest2 Oct 3, 2013 10:22 AM in response to DanielTAllen
    Level 10 (85,828 points)
    iPod
    Oct 3, 2013 10:22 AM in response to DanielTAllen

    First try Store > Check for available downloads in case it is in some sort of limbo between purchase & delivery.

     

    Occasionaly the iTunes interface can seem to lose track of a recent purchase, even though it is in the library...

     

    Try creating a smart playlist with the rule Name contains Death Will. Does the track show up? If so I can suggest ways to fix the general problem.

     

    tt2