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Audio mutes during streaming

479 Views 6 Replies Latest reply: Oct 10, 2013 9:46 AM by bentkitty100 RSS
kenlau23 Calculating status...
Currently Being Moderated
Oct 3, 2013 4:19 PM

Hi Applers,

 

Now I have no idea if it is a hardware, software or network issue so I've come here to ask for any suggestions!

 

I recently updated the software on my Mac OS X to Snow Leopard Version 10.6.8 (Processor 2.66 GHz intel Core 2 Duo)

 

I didnt have any problems before but needed to update as my Itunes needed updating aswell, otherwise I couldn't sync with my iphone 4s (ios7 now)

 

So everything seemed fine, even upgraded all other software incl. google chrome (was using firefox), Skype, Flash etc so now everything was up to date...

 

However...since the update I'm having issues whenever streaming a film, playing music or video skyping. For example when streaming films/series, the audio seems to mute for appx 5-6 seconds while the playback continues. This would happen every few minutes. Some might say it could be the site im using but I have used the same one for years and not had a problem. Also tried other sites and still the same issue. And defo not the site as it does the same thing when playing music from Itunes...sound dissappears for a few seconds but continues playing!

 

Occassionally playback also freezes (esp when skyping) which makes me think it is a network issue but Ive contacted Virgin and they ran some tests and all is normal apparently. I also have Mackeeper and scan everthing etc and all is clean no viruses...

 

Basically I dont know what is causing the problem but Im inclined to think it something to do with Software as mentioned before all was well before installing Snow Leopard....

 

Please help me guys!

 

Ken

iMac, Mac OS X (10.6.8)
  • bentkitty100 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 4, 2013 4:33 PM (in response to kenlau23)

    Step One: Uninstall MacKeeper. Here's a link for removal instructions: http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

     

    Apparently, the Host didn't like my calling MacKeeper crap.

  • bentkitty100 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 4, 2013 4:32 PM (in response to kenlau23)

    Here's another set of instructions, in case that website is confusing:

     

    To Completely Uninstall and Remove Zeobit's MacKeeper

     

    Download and Install App Cleaner - http://www.freemacsoft.net/appcleaner/

    Download and Install Find Any File - it's on the Mac App Store.

     

    Run AppCleaner

    1. Click on Applications 
    2. Select MacKeeper 
    3. Click on Search 
    4. Select all results 
    5. Click on Delete

      Run Find Any File 

    1. Search for zeobit
    2. Select and Delete all results (except for those already in the Trash) 
    3. Search for mackeeper 
    4. Select and Delete all results (except for those already in the Trash)

    Open Up Keychain Access

    1. Search for zeobit 
    2. Select and Delete all results 
    3. Search for mackeeper 
    4. Select and Delete all results

    Secure Empty Trash 

     

    Reboot

  • bentkitty100 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 8, 2013 5:27 AM (in response to kenlau23)

    Unfortunately, I don't really know at this point. Uninstalling MK makes things a bit better, but I don't know what else is causing the problem.

     

    How old is the Mac? It could just be that the Mac hardware, while technically compatible with Snow Leopard, is older and so doesn't work very well.

  • bentkitty100 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 10, 2013 9:46 AM (in response to kenlau23)

    6-7 years ago... Yeah, that probably means that there's a software-hardware disconnect. You might not have enough memory, or just the machine is too old.

     

    I'm not sure what to do here. I know a lot about malware but not a lot about performance issues... Someone else might find this post and respond. I'll see if I can get help.

     

    Good luck

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