I purchased an entire season of a TV show, but only 6 out of 7 episodes are listed

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I purchased an entire season of a TV show, but only 6 out of 7 episodes are listed

I purchased an entire season of a TV show, but only six out of 7 episodes are listed in my library. When I return to the store, episodes 1-6 are noted as available to download, and episode 7 is listed as available to buy for 2.99. When I select buy, the store returns the message that I have already purchased that episode. That is true, so why is it not listed in the cloud as available to download, and/or available to view on my Apple TV list for Season 1?

iTunes-OTHER, Windows XP Pro

Posted on Oct 3, 2013 4:22 PM

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Answer 1

sterling r

Community Specialist

Oct 5, 2013 11:42 AM in response to CBWnc

Hello CBWnc,

Thank you for using Apple Support Communities!

If the emailed receipt shows you purchased a season of shows with Complete My Season but one of the episodes is problematic.

I would try signing out of the iTunes store from the Store menu in iTunes, then restart the computer and sign back in.

To sign in to or out of the iTunes Store:

In iTunes, choose Store > Sign In (or Sign Out).

From: iTunes 10 for Windows: Sign in or out of the iTunes Store

http://support.apple.com/kb/PH1640

If you do not see the Menu bar and as such, cannot click Store, you may need to enable the menu bar.

iTunes: Turning on iTunes menus in Windows 8 and 7

http://support.apple.com/kb/HT5610

If the issue persists, then I would reach out to the iTunes Store support directly about your purchase:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/ht1933

Regards,

Sterling

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