recently set up itune apple id when purchased iphone, cannot answer both security questions to allow a puchase on my iphone HELP cannot remeber second question - thought was childhood nickname!!

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recently set up itune apple id when purchased iphone, cannot answer both security questions to allow a puchase on my iphone HELP cannot remeber second question - thought was childhood nickname!!

I recently purchased an iphone and set up apple id on my home computer. when i try to make purchase on iphone asks 2 questions - i do not recall putting in answer to second question cuz I thought second question was childhood nickname and now i cannot puchase on my account through my phone...help!

iPhone 5, iOS 7

Posted on Oct 3, 2013 4:48 PM

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Answer 1

King_Penguin

Level 10

334,144 points

Oct 4, 2013 12:24 AM in response to Smittyvtx

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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