1 Reply Latest reply: Oct 4, 2013 12:24 AM by King_Penguin
Smittyvtx Level 1 (0 points)

I recently purchased an iphone and set up apple id on my home computer.  when i try to make purchase on iphone asks 2 questions - i do not recall putting in answer to second question cuz I thought second question was childhood nickname and now i cannot puchase on my account through my phone...help!

iPhone 5, iOS 7
  • King_Penguin Level 10 (120,071 points)

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.


    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699


    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312