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SD Card Slot Disappears After Sleep (Gone Until Reboot)

I love my new Macbook Air 2013. Its speedy Core i7 and lightening-fast 256GB SSD make for quite a wonderful experience in Windows 7, too. But I have a problem that is proving to be quite the frustrating little niggle, and I just can't sort it out. So I've turned to you guys for help.


Here's the thing: the SD Card (the slot, the device, the card, the folder, the drive, everything) just vanishes after the MBA wakes up from sleep. I've tried it with various cards with different filesystems (FAT32, NTFS, EXFAT) and capacities (32GB, 64GB, 128GB) -- always the same. I've reinstalled Windows 7 Pro x64 multiple times using up-to-date boot camp assistant and Apple Support Drivers.


The card works fine. Until, of course, the computer goes to sleep. When it awakens, the card is gone -- even from the device manager -- until the computer is rebooted. That's right, plugging the card (or any other card) into and out of the slot doens't fix it. Neither does resetting the NVRAM or SMC. Neither does adding an event to the Task Scheduler to disable the device prior to sleep and re-enable it on wake (it doesn't re-enable, the entire device vanishes).


Here are some more details:

- Putting the card in for the first time while the computer is asleep is okay -- the card appears when the computer is awakened. But putting it back to sleep afterwards causes the same behavior -- the card and reader disappear until reboot.

- The computer can go to sleep and wake up many times without a card inserted without the device disappearing. I can put a card in and have it recognized propertly after any number of card-free sleep-wake cycles. But the moment the computer sleeps with card inside, the reader disappears until next reboot, no matter what.

- This behavior does not occur in OSX to my knowledge (although OSX handles both mounting AND sleep states VERY differently than Windows, so I can't directly compare).


I have tried everything short of scripting a reset of the root USB hub (a highly unrecommended procedure that can disable the keyboard/mouse/etc). I've even tried new USB hub drivers (intel 8.10) to no avail.


Anyone have the same issue? Does this work for you? Does anyone have a copy of older SD card drivers (maybe the latest ones are screwy?). Thanks

MacBook Air (13-inch Mid 2013), Windows 7, OSX 10.8.5 too.

Posted on Oct 3, 2013 8:08 PM

Reply
148 replies

Sep 5, 2016 12:51 PM in response to Evan_hu

Sorry Evan I previously said I don't see that behaviour, but I see similar: in fact I've found that the presence of an SD card with a lot of files on most often makes an alt-boot never do anything but display a black screen. Take the SD card out, no problem. I believe that the mac is somehow trying to scan the files on the card, because I also have the behaviour that my mac corrupts zip files on any sd card i insert over time. I suspect this is related to me booting between osx and windows because the corruption only seems to occur when i boot to windows.

Oct 10, 2016 3:57 PM in response to Gabe-A

Just to add another voice to the list of people this is affecting. I understand why people are saying that this could be with either MS or Apple I am firmly under the impression that this is to do with the drivers, as such this rests with Apple who provide these drivers. A couple of extra details of the behaviours I've seen are:


- Once the SD card has been 'lost' then a restart doesn't work - apparently the restart doesn't actually power down the SD card so it doesn't recover.

- Conversely - hibernating does recover the card - hibernation does result in a full power-down.

- Occasionally, though not predictably, the slot will recover around 2 minutes after waking (not found any pattern for this)


As such the hibernate option appears to be the fastest way to recover - but it's not an acceptable workaround.

Oct 27, 2016 9:00 PM in response to Gabe-A

Problem is due to the MacBook not to remount the SD card upon wakeup. I'm using Transcend Jetdrive Lite, they have a Toolbox you can install the application, selecting Jetdrive lite, turn on or off the auto-wake up option. Problem resolved on my MBA by selecting "Off". I believed it should work for other SD card as well.

http://www.transcend-info.com/Support/Software-181/

Dec 15, 2016 10:56 AM in response to Gabe-A

To everyone who is having this issue:

I started having is problem the day I got my MacBook Pro. I installed windows and sure enough, the sd card would disappear. This, of course, frustrated me but I was positive it was a driver issue of some kind. I looked it up and it seemed as if a lot of people were having the same issue. I thought "There's no way is a hardware issue, so many people have the same problem." So I let it be.

About two months later I started using windows on my mac again and the whole sd card issue came up again. Then I thought "What bad would it do to take my mac in to see if it was a hardware issue." So I did. And sure enough, it was a hardware issue. There is a chip inside the mac that controls the sd card reader and I guess apple's chip isn't that good. Turns out mine was faulty from the time I bought it.

I had a warranty on my mac so it was no big deal apart from the fact that I had gone on months thinking my mac was fine.

If anyone still has this issue and still has a warranty, take your mac in. It's not a driver issue. Your mac is faulty or broken. Don't be like me and believe everything you read on the internet.

Dec 22, 2016 2:01 PM in response to KyleButler 123

It would be really helpful to know what to do here, from someone at Apple


Since updating to Windows 10.1 many months ago, the issue I have has got worse and is now this Re: SD Card Reader not working in Windows 10

Meaning the SD card doesn't work at boot of Windows 10 at all anymore. I always receive User uploaded file

My device manager always looks like this:

User uploaded file

If I uninstall that device, it comes back unrecognized again. I have of course tried reinstalling the newest available BootCamp drivers several times, and tried not installing the SD card driver from the BootCamp set.


Who else got this when Windows 10 upgraded itself? Who didn't?

Dec 26, 2016 11:05 AM in response to towoode

Please see here for latest: Re: MacBook Pro Retina Bootcamp USB set address failed


Submitted the bug.

*I thought I'd focus on the latest manifestation of the problems which is in this ticket here with Anniversary Edition

*I made the point that a lot of us have the bug, therefore seeing all these forum posts is more important than my particular hardware spec

* See the bug ID and the text of my bug entry below. I will post updates here and also on the microsoft forum mentioned below

*I haven't replied to MS yet, perhaps I should raise a bug formally with them also? Please do give me suggestions what to reply to them with

If anyone else would care to join me in submitting or resubmitting a bug request, that would help.

Bug ID: 29809345


New Mac Problem

Classification: Serious Bug

Reproducibility: Always


Title: MacBook Pro Retina Bootcamp USB set address failed


Description:

For over three years now (see date of first post on first link below), a wide range of Macbook users have reported severe problems with the bootcamp SD card driver, we think for a particular Broadcom chipset. The issue got progressively worse with the release of Windows 10, and now with the Windows 10 Anniversary Edition (1607 release) the SD Card is inoperable: on boot we receive Set Address Failed (see last link for latest post) and no known workaround exists. Please see the following links for a large variety of users posting detailed reports on this issue:


https://discussions.apple.com/thread/5408471?answerId=30152035022#30152035022

https://discussions.apple.com/thread/7325142?answerId=29396575022#29396575022

https://discussions.apple.com/thread/7352538?answerId=31154740022#31154740022

https://discussions.apple.com/thread/6459962

https://discussions.apple.com/thread/7352538?answerId=31154928022#31154928022&ac_cid=tw123456#31154928


Please see the following link for progression of the issue with Microsoft:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/sd-card-de tection-issue-in-windows-installed-on/7a2a896a-335f-4504-aa88-952ec8ed2eb3?msgI d =ea9662be-39e4-4121-8706-ab0d49d27d27


Please see the following links for a random selection of non-Apple and non-MS forum posts of users suffering from the issue

http://superuser.com/questions/1129612/unknown-usb-device-set-address-failed-for -apple-sd-card-reader/1159547

https://www.reddit.com/r/techsupport/comments/4t6aa8/bootcamp_windows_10_doesnt_ recognize_sd_card/

https://www.reddit.com/r/applehelp/comments/3s0g2c/boot_camp_windows_8110_detect ing_sdcard_reader_as/


Steps to reproduce:

Boot into bootcamp on a Macbook pro Retina (other users have found the problem in Macbook Airs also - see posts) which uses the affected broadcom chipset, running Windows 10 Anniversary Edition. Try to access content stored on an SD Card using the inbuilt SD Card reader.


Expected Results:

Device Manager (and an OS-desktop popup) will show "USB Set Address failed" as detailed in https://discussions.apple.com/thread/7352538?answerId=31154740022#31154740022 and included in the attached files

On a previous version of Windows you may instead suffer the SD card not resuming from sleep or some lesser issue


Actual Results:

Device manager shows "USB Set Address Failed" and no known workaround is applicable. On older versions of windows you may experience a lesser issue that still renders your SD card unreadable.


Configuration:

See the below configuration of my mac, see also all included forum links for many other hardware configurations where this occurs and the general conclusion that this affects the Broadcom SD-card driver chipset


Hardware Make and Model & OS X Version/Build

Model Name: MacBook Pro

Model Identifier: MacBookPro12,1


Card reader:

Product ID: 0x8406

Vendor ID: 0x05ac (Apple Inc.)

Version: 8.20

Serial Number: 000000000820


OS: El Capitan 10.11.6 and Windows 10 Anniversary


Additional notes:

See all the links mentioned. Note the number of users affected, the diversity of their hardware, the amount of time that has expired since reports came in and the perceived lack of faith from users in a resolution due to Apple and Microsoft (for whom users are both paid customers) not seeking to resolve the issue. Hence I would suggest this is very urgent.

SD Card Slot Disappears After Sleep (Gone Until Reboot)

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