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How to turn off or disable airplay

I Can't get netflix to work using a hdmi cable anymore. Messages says I need to disable airplay but I don't know how

iPad 2, iOS 7.0.2

Posted on Oct 3, 2013 10:40 PM

Reply
17 replies

Oct 4, 2013 4:43 AM in response to Diavonex

thanks, again but this still does not work. when i pull up my control panel there is no airplay icon. I presume this is because i have no Apple TV. so i cant toggle on and off as you suggest as there is no icon. However the Netflix app seems to assume that i am using airplay and wont let me use the hdmi cable until i stop

Oct 4, 2013 9:53 AM in response to dangray77

Netflix Customer Service



You are now chatting with: Jeremy



17 minutes agoNetflix Jeremy


Hello! Thank you for chatting in to Netflix! My name is Jeremy, and who do I have the pleasure of speaking with today?


17 minutes agoYou


hi jeremy, i have been trying to output from my ipad to my tv, getting the must disable airplay error


17 minutes agoNetflix Jeremy


Ahh, I see


16 minutes agoNetflix Jeremy


That's going to be in your iPads settings


16 minutes agoYou


im not using apple tv, connected with an hdmi to lightning connector


15 minutes agoNetflix Jeremy


Right, airplay is the way you'd connect the iPad to the apple tv. That's going to be in the iPads settings.


14 minutes agoYou


i dont have any airplay settings on the ipad, because i dont have "appleTV" the wireless module apple offers


14 minutes agoYou


it was working fine before the version 5 update 2 nights ago


13 minutes agoNetflix Jeremy


Alright, so do you know offhand if you updated the app in iTunes or just on the device in general?


12 minutes agoYou


it was a direct connection from my ipad to the television, via the a1438 lightning to hdmi adapter, searching the apple support forums, others using the same method as me are having issues as well and the general consensus was it was a netflix programming thing


12 minutes agoYou


i have automatic updates set, i did remove the app from my device and reinstalled it hoping it would revert back to the previous app build


12 minutes agoYou


but it did not


11 minutes agoNetflix Jeremy


Alright, hang on


10 minutes agoNetflix Jeremy


I'm on the phone with our research team.


8 minutes agoYou


no problem, im just sitting here at work goofing off, so i have all day


8 minutes agoNetflix Jeremy


Nice!


7 minutes agoNetflix Jeremy


That's more or less what we do here as well lol, just occasionally we get some weird issue like this we have to deal with 😉


6 minutes agoYou


hah the error started after the 5.0.0.0 build released oct 2nd or so, and the actual error was something like "device not supported please disable airplay mirroring


5 minutes agoYou


since i dont have any airplay related devices the IPad doesnt give me the option to disable mirroring


5 minutes agoNetflix Jeremy


Yeah, this has been an issue we've been dealing with since the update.


5 minutes agoNetflix Jeremy


The update apparently is assuming each apple device that is trying to connect to a tv is trying to use airplay I believe


5 minutes agoYou


ahh, i see.


4 minutes agoNetflix Jeremy


Yeah, so it's an error on our end here, the research team had me issue a work ticket on your account so that they can make sure they are working on it for you as well as some others that this is happening to.


4 minutes agoYou


good to hear.


3 minutes agoYou


it would probably be simple if apple just added a mirroring diable switch even without airplay items available... but good luck getting apple to do something.


3 minutes agoNetflix Jeremy


Yeah, sorry for the confusion about this! Whenever there's an update there's inevtiably going to be some bugs to work out, but rest assured we are aware of this issue and are working on fixing it for everyone. In the meantime just use another device to watch Netflix on, or just use the iPad without connecting to the TV. This should be fixed here shortly though.


2 minutes agoYou


ok. thanks then... ill be waiting for the update.


54 seconds agoNetflix Jeremy


Right, and we actually work with the manufacturers on developing their version of the apps, so it was kind of on both us and apple here. But we are working to fix. I appreciate you're understand of the situation though!!! I'm glad you chatted in to report it.


27 seconds agoYou


take it easy bro..


21 seconds agoYou


yea i just dropped the bro on ya


8 seconds agoNetflix Jeremy


you as well, enjoy your weekend broseph 😉

Oct 7, 2013 9:17 PM in response to iRadu

Yeah same for me. I don't have anything for airplay to even work with. I just connect hdmi to the tv and watch netflix. The update broke that though. There's already news all over the net just they keep suggesting this mirroring thing but I don't even have airplay. I never had it. Its now down below or anywhere. I only own an iPad, no other devices.

How to turn off or disable airplay

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