SAFARI 5 REPEATEDLY FREEZING ON FACEBOOK

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MCS2010 Author

Level 1

4 points

SAFARI 5 REPEATEDLY FREEZING ON FACEBOOK

Mac 27 2010 10.6.8, Safari 5.1.9

Guys, I am crashing/freezing with even more frequency LIKE EVERY OTHER DAY. I have tried the following:

- reinstalled Safari

- emptied and rest cache

- downloaded and enabled ClicktoFlash

This only happens when moving cursor over a Facebook page(cursor just freezes up suddenly). I have about 6 tabs open at any one time, but I don't think this could be the issue, and I refresh Safari when the memory gets used up.

This is really getting to be a big problem in interrupting my work and I have lost documents I was working on in other programs because of it.

Desperately need a solution!

iMac, Mac OS X (10.6.8)

Posted on Oct 3, 2013 11:24 PM

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Answer 1

Oct 4, 2013 10:45 AM in response to MCS2010

Try troubleshooting extensions and third party plugins.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

You can avoid losing documents by backing up your files on a timely basis.

Mac Basics: Time Machine

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Answer 2

MCS2010 Author

Level 1

4 points

Oct 4, 2013 11:59 AM in response to Carolyn Samit

Thanks for responding.

There was only one extension that could be the issue since it was enabled before this started happening: AdBlock.

I went ahead and took your suggestion and selected OFF, quit and relaunched Safari. Hopefully, this will be the cause.

The lost docs are when I am working on something like an email or word doc and then momentarily go over to view something on Safari and then it freezes and too late to to go back and save the data.

Another problem unrelated that just started happening:

screensaver sleep mode freezes up and will not wake by clicking a key or moving the mouse and I must do a cold reboot.

Any suggestions???

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Answer 3

Oct 4, 2013 12:09 PM in response to MCS2010

Try restarting your Mac for the screensaver sleep mode issue.

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Answer 4

MCS2010 Author

Level 1

4 points

Oct 5, 2013 10:24 PM in response to Carolyn Samit

I have tried both methods now and have again experienced the mouse/keyboard freezing up. To narrow down the diganosis, the only time it happens is when I am scrolling my Facebook page which now leads me to think it has to do with a compatability issue between Facebook and Safar. I forgot to mention that on my FB page only, sometimes the page goes partially black and I have to refresh it to reload/bring it back up. Why it causes complete freezing up of all keyboard and mouse functions is still a mystery.

As I suspected, this seems to be a big problem with other users and AdBlock seems to be a culprit in this issue so I deleted it even though I had the Extension tab turned OFF:

http://forums.macrumors.com/showthread.php?t=428629

Any other suggestions besides using another browser (i.e. Firefox) for viewing FB?

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Answer 5

Oct 6, 2013 5:58 AM in response to MCS2010

Install the latest version of Safari for v10.6 Snow Leopard > Safari 5.1.10 for Snow Leopard

Then restart your Mac and try Facebook.

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Answer 6

MCS2010 Author

Level 1

4 points

Oct 6, 2013 10:46 AM in response to Carolyn Samit

As stated in my original post, I already have installed 5.1.10. Made no difference.

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Answer 7

MCS2010 Author

Level 1

4 points

Oct 8, 2013 2:15 PM in response to Carolyn Samit

Now, a new but related issue - and first time this has happened:

I was browsing in FF 24.0 and the cursor completelty disappeared. Could not activate mouse or keyboard and had to do a cold reboot.

What is going on??

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Answer 8

Jul 9, 2015 1:35 AM in response to MCS2010

I've been having this issue on Safari 6.2.6 And its every time just Facebook that does it (Found VERY few other sites that do this) it just completely locks up the browser and all other tabs. I don't have to do a cold reboot though. usually just force quit the app. but this really seems like something on Facebook going wrong with safari. Some kind of plug in or type of script thats not working right. I even have stop plug ins but they all still run any ways!

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Answer 9

winniog

Level 1

4 points

Dec 6, 2015 10:57 AM in response to MCS2010

Ive had same problem for 6 months tried asking questions on here, tried resetting cache etc all to no avail. Then I tried this and have been trouble free for 2 weeks and counting. In Facebook go into settings drop down menu on the right. choose videos and switch off Auto play. Then go into Apps and disable all apps. then go into adverts and disable all adverts.

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