3 Replies Latest reply: Oct 4, 2013 5:11 AM by Roger Wilmut1
Kitty Rosendahl Huber Level 1 Level 1

I have a email address . It is not possible to buy icloud storage for it or to add to my first account where i have plenty of icloud storage available.

 

<Email Edited by Host>

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it.

     

    If you have a (name)@me.com address which actually works then you have a (name)@icloud.com address as well, and and iCloud account. There should be no problem adding storage to it as long as you are signed into it as the primary account in System Preferences>iCloud on a Lion/Mountain Lion Mac, and iOS5/6 device or Windows 7/8 with the iCloud Control Panel.

     

    If this is an ex_MobileMe address which you never migrated to iCloud you cannot reactivate it, so the question is have you checked it actually receives messages?

     

    You cannot move such addresses from one account to another.

  • Kitty Rosendahl Huber Level 1 Level 1

    I do receive messages saying  that the storage is full and that i have to remove emails. I did and well 17 GB. but on that account i do not get free storage of 5 gb?

  • Roger Wilmut1 Level 9 Level 9
    expertise.itunes
    iTunes

    All iCloud accounts have basic free storage of 5GB. If you have more than that by way of emails, calendars, contacts and in particular iOS backups, you will either have to remove some data to get it below 5GB or purchase extra storage as instructed here:

     

    http://support.apple.com/kb/HT4874