iPhone still linked to old Apple ID

Hello,


I had an iPhone 4S which I sold to one of my friends, apparently the iPhone was linked to my Apple ID through "Find my iPhone".


A few days ago my friend upgraded to iOS7.02 and when the phone booted we see on the screen the following message:


"This iPhone is currently linked to an Apple ID (s*****@w*****.com). Sign in with the Apple ID that was used to set up this iPhone"


Unfortunately this is a very old account which I don't use anymore and don't know the password for that account, but when I signed in to


http://www.icloud.com/find with my new Apple ID. I saw the iphone 4S under that accout and followed the manual to remove it so it


won't be linked to my account.


I have been waiting and also tried to restore the iPhone, still it asks for the old Apple ID...


What I can do to remove it and restore the iPhone?


Thank you in advanced.


Sharon


<Email Edited by Host>

iPhone 4S, iOS 7.0.2

Posted on Oct 4, 2013 4:41 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2013 4:47 AM

Read here:


http://support.apple.com/kb/HT5818

62 replies

Oct 25, 2013 9:28 AM in response to Sharon.Sheleg

I'm way ahead of you. I already tried to contact the owners of 3 of the 98 phones I have. I haven't been able to get a response. Who's to say that the emails linked to these phones are still active. I don't think this feature was thought through properly. In this case the manufacturer and the carrier are 2 different things. Not sure if you read in my last post that the phone's esn is checked for lost, stolen and active. If the phones are NOT lost, stolen or active then the phones should be ready to be resold and reactivate onto another person's account. If the phone is still linked to the previous owner and I am unable to contact them, then what? What would you call the phone in this case? We dont deal with lost, stolen and active phones. Apple makes a great product don't get me wrong. This is a huge snag in the Wireless Wholesale Industry. I'm just frustrated. What do I do with all these phones? Parts them out?

Jan 29, 2014 1:23 AM in response to FelipeV

That is the same id which I used to setup an iphone, when I am trying to enter any other id it gives me error that id cannot be used, but if I enter my original id whose initials it is displaying, it is still giving error that this id cannot be used to unlock this phone. I don't have any other id, I have only one email address since past 7 years and I am using that one everywhere, there is no chance of any other id and this is the new phone I bought from Apple store directly, I am the first owner and I set it up.

Feb 1, 2014 3:06 PM in response to FelipeV

it is the same id it wasn't at i cloud it was at yahoo.com which never used for more than 12 mounths so its recycled i have the id also the password but yahoo server doesn't have that id anymore tried million times called apple and her i am all i remember the id and the password but the question issues i don't so when i reset password thing it send an email to yahoo which is recycled >>>>>>>by the way apple which make us goes to jailbreakers help if its stolen block it if its not stolen just let us use our devices so simple

Feb 3, 2014 9:08 AM in response to MUHAMAD_elwardany

It doesn't actually matter that the yahoo email address has been lost, you would still be able to sign into iCloud if you had the correct password for your Apple account. Of course, now that you've reset the password you have a real problem since you can't access the link to create a new password.


Have you explained to Apple over the phone that your Yahoo email account has been recycled and lost?

May 28, 2014 2:48 PM in response to Sharon.Sheleg

This is a problem for us.


Up to now we would simply issue our salesmen company provided iPhones. We setup a new apple id and password, and use this to activate the phone.


Problem is that it is somewhat common for these guys to then take it and change the phone to use their personal apple id. Of course they can do that because they have all the info they need to have full control of the phone.


All is well and good until we have employee turnover. Then we must re-issue the phone under a new user’s apple id.


Previous to this new security feature, this wasn’t a problem. We would simply use iTunes and factory reset the phone, then set it up as new for the next guy.


Now we can’t do that. This is a problem because not all employee terminations are on good terms.

The company is the original and current owner. Now what can we do? Is this phone a brick?


What are our options going forward? Do we now need an expensive MDM solution because of this? We were doing fine without one up until now.

May 28, 2014 8:30 PM in response to Mr. Senior Geek

Mr. Senior Geek wrote:


The company is the original and current owner. Now what can we do? Is this phone a brick?


What are our options going forward? Do we now need an expensive MDM solution because of this? We were doing fine without one up until now.

If the company can prove that they are the original owner, Apple may be willing to remove the lock.


You could simply not give the employees the iCloud password. They could still use their own Apple ID for things like buying apps.

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iPhone still linked to old Apple ID

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