Sharon.Sheleg
Level 1 (7 points)

Q: iPhone still linked to old Apple ID

Hello,

 

I had an iPhone 4S which I sold to one of my friends, apparently the iPhone was linked to my Apple ID through "Find my iPhone".

 

A few days ago my friend upgraded to iOS7.02 and when the phone booted we see on the screen the following message:

 

"This iPhone is currently linked to an Apple ID (s*****@w*****.com). Sign in with the Apple ID that was used to set up this iPhone"

 

Unfortunately this is a very old account which I don't use anymore and don't know the password for that account, but when I signed in to

 

http://www.icloud.com/find with my new Apple ID. I saw the iphone 4S under that accout and followed the manual to remove it so it

 

won't be linked to my account.

 

I have been waiting and also tried to restore the iPhone, still it asks for the old Apple ID...

 

What I can do to remove it and restore the iPhone?

 

Thank you in advanced.

 

Sharon

 

<Email Edited by Host>

iPhone 4S, iOS 7.0.2

Posted on Oct 4, 2013 5:17 AM

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Sharon.Sheleg

Q: iPhone still linked to old Apple ID

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  • by Mr. Senior Geek,

    Mr. Senior Geek Mr. Senior Geek May 28, 2014 2:48 PM in response to Sharon.Sheleg
    Level 1 (0 points)
    May 28, 2014 2:48 PM in response to Sharon.Sheleg

    This is a problem for us.

     

    Up to now we would simply issue our salesmen company provided iPhones.   We setup a new apple id and password, and use this to activate the phone.

     

    Problem is that it is somewhat common for these guys to then take it and change the phone to use their personal apple id.  Of course they can do that because they have all the info they need to have full control of the phone.

     

    All is well and good until we have employee turnover.  Then we must re-issue the phone under a new user’s apple id.

     

    Previous to this new security feature, this wasn’t a problem.  We would simply use iTunes and factory reset the phone, then set it up as new for the next guy.

     

    Now we can’t do that.  This is a problem because not all employee terminations are on good terms.

    The company is the original and current owner.  Now what can we do?  Is this phone a brick?

     

    What are our options going forward?  Do we now need an expensive MDM solution because of this?  We were doing fine without one up until now.

  • by IdrisSeabright,

    IdrisSeabright IdrisSeabright May 28, 2014 8:30 PM in response to Mr. Senior Geek
    Level 9 (59,757 points)
    iPhone
    May 28, 2014 8:30 PM in response to Mr. Senior Geek

    Mr. Senior Geek wrote:

     

    The company is the original and current owner.  Now what can we do?  Is this phone a brick?

     

    What are our options going forward?  Do we now need an expensive MDM solution because of this?  We were doing fine without one up until now.

    If the company can prove that they are the original owner, Apple may be willing to remove the lock.

     

    You could simply not give the employees the iCloud password. They could still use their own Apple ID for things like buying apps.

  • by rodneyfrommount gambier,

    rodneyfrommount gambier rodneyfrommount gambier Jul 29, 2014 1:47 PM in response to wjosten
    Level 1 (0 points)
    Jul 29, 2014 1:47 PM in response to wjosten

    HOW CAN I REMOVE THE OLD OWNERS APPLE ACCOUNT AND FIND MY IPHONE? I BOUGHT THE PHONE THROUGH EBAY AND THE OLD OWNER COULD HAVE RESET IT BEORE SENDING IT BUT DIDNT.
    THE EBAY ITEM NUMBER IS 321444438716 SO YOU KNOW IT WAS NOT STOLEN.. THE OLD OWNER WILL NOT ANSWER ME

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 29, 2014 1:50 PM in response to rodneyfrommount gambier
    Level 9 (59,980 points)
    iPhone
    Jul 29, 2014 1:50 PM in response to rodneyfrommount gambier

    File a claim with eBay and return it for a refund. The device is useless to you. Without the previous owner's information, you will not be able to activate the phone, and Apple will not help you. There is no way to remove it without the previous owner doing it.

     

    Also, please turn off the caps lock. This is considered yelling on the Internet and is very rude as well. It is not necessary.

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