The company I work for just purchased me one of the new iMac 27" Haswell chipset computers (Model Identifier 14,2) and after my second day of usage, there was a very bad screen burn-in. Should I just exchange this, or is there another process to remedy the issue?
iMac, OS X Mountain Lion (10.8.4), Model Identifier: iMac14,2
Set the display to sleep after 5 to 10 minutes of inactivity and/or put it to sleep using a hot corner when it is not in use.
see > Avoiding image persistence on Apple LCD displays
To adjust Display Sleep, go to the Energy Saver Preference.
To setup Hot Corners.. go to the Desktop & Screen Saver Preference.
To me this is not a solution. I use hot corners already, and put the display to sleep when I'm not using it, and the brightness is not 100% at any point or given time. I do not have this issue with my 2011 MBP...to me, this is a defective / poor display quality. It's 2013 and we're still having plasma-like burn-in issues?
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
Take or send it back to Apple. This is a fault in the display to which the late 2012 and early 2013 27" iMacs are both prone. Apple should exchange the unit, as they did for us when we had the same problems.
Regards.
Mine has the same problem but it isn;t as bad as what you are showing. Debating on exchanging it...
I'd recommend that you exchange it. The problem will not go away, at least not in the near term, and could well get worse.
Regards.
Brand new Haswell iMac 27" Screen burn-in
