Gnpco
Level 1 (0 points)

Q: iPhone 5 wifi works in one room but not the other.

I have an iPhone 5 and the wifi is unreliable. It works in the room with the router but when I walk down the hall it doesn't work. I'm talking 20 feet away. So frustrating because the phone is almost worthless. Why would it connect but only in such close range? No other devices have this problem. Yes, I've turned the wifi on and off. Yes, I've restarted the router. Yes, I've checked the WEP. It just makes no sense that it would work in one room but not the next room. Help!

iPhone 5, iOS 6.1.3

Posted on Oct 4, 2013 11:01 AM

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Gnpco

Q: iPhone 5 wifi works in one room but not the other.

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  • by mario49,

    mario49 mario49 Oct 6, 2013 9:54 AM in response to Gnpco
    Community Specialists
    Oct 6, 2013 9:54 AM in response to Gnpco

    Hello Gnpco,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    Wi-Fi and Bluetooth: Potential sources of wireless interference

    http://support.apple.com/kb/HT1365

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Restart your iOS device.
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    5. Tap and Forget this Network.
    6. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    7. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    8. Update your device to the latest version of software.
    9. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

     

     

    Best of luck,

    Mario