Hi has anyone got an issue with Mail? I cant send or recieve on the Mac but iPhone mail working fine?
MacBook, OS X Mountain Lion (10.8)
Please describe in detail what happened when you took all the applicable steps in the support article. That's the starting point for any further efforts to solve the problem.
I tried the cnnection doctor and that showed all all green. It just wont send or recive although as I say I can use mail via my iPhone without an issue. Nothing happens, I dont get an error messages at all just nothing happens.
On the activity window it shows its trying to connect etc but nothing happens
From the Mail menu bar, select
Window ▹ Connection Doctor
Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears. Anonymize any personal information before posting.
Thanks please see below where you see XXXXXXXXXXXXX is where I have anonymised email addressess
Cheers
WROTE Oct 05 15:08:20.510 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50
2.21 ID ("name" "Mac OS X Mail" "version" "6.6 (1510)" "os" "Mac OS X" "os-version" "10.8.5 (12F37)" "vendor" "Apple Inc.")
READ Oct 05 15:08:21.075 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50
* ID NIL
2.21 OK Completed
WROTE Oct 05 15:08:21.084 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50
3.21 LIST "" ""
WROTE Oct 05 15:08:21.570 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110
EHLO [192.168.0.2]
READ Oct 05 15:08:21.621 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50
* LIST (\Noselect) "/" ""
3.21 OK Completed
WROTE Oct 05 15:08:21.632 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc84468fc80
4.21 LOGOUT
READ Oct 05 15:08:22.096 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110
250-nk11p00mm-asmtp005.mac.com
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP 1F0D80F40775B5CE2EAB092A63DA1430
250-AUTH PLAIN LOGIN ATOKEN
250-AUTH=LOGIN PLAIN
250-NO-SOLICITING
250 SIZE 28311552
WROTE Oct 05 15:08:22.107 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110
AUTH PLAIN (*** 32 bytes hidden ***)
READ Oct 05 15:08:22.695 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110
235 2.7.0 PLAIN authentication successful.
WROTE Oct 05 15:08:22.704 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110
QUIT
INITIATING CONNECTION Oct 05 15:10:51.859 -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x0 -- thread:0x7fc844ae9a60
CONNECTED Oct 05 15:10:52.846 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
READ Oct 05 15:10:53.363 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
220 nk11p03mm-asmtp001.mac.com -- Server ESMTP (Oracle Communications Messaging Server 7u4-27.08(7.0.4.27.7) 64bit (built Aug 22 2013))
WROTE Oct 05 15:10:53.389 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
EHLO [192.168.0.2]
READ Oct 05 15:10:53.949 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
250-nk11p03mm-asmtp001.mac.com
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP DE37B34E287E4A73B179BD1E1EED298F
250-STARTTLS
250-NO-SOLICITING
250 SIZE 28311552
WROTE Oct 05 15:10:53.961 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
STARTTLS
READ Oct 05 15:10:54.488 [kCFStreamSocketSecurityLevelNone] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
220 2.5.0 Go ahead with TLS negotiation.
WROTE Oct 05 15:10:56.191 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
EHLO [192.168.0.2]
READ Oct 05 15:10:56.778 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
250-nk11p03mm-asmtp001.mac.com
250-8BITMIME
250-PIPELINING
250-CHUNKING
250-DSN
250-ENHANCEDSTATUSCODES
250-EXPN
250-HELP
250-XADR
250-XSTA
250-XCIR
250-XGEN
250-XLOOP DE37B34E287E4A73B179BD1E1EED298F
250-AUTH PLAIN LOGIN ATOKEN WSTOKEN WETOKEN PTOKEN
250-AUTH=LOGIN PLAIN
250-NO-SOLICITING
250 SIZE 28311552
WROTE Oct 05 15:10:56.807 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
AUTH ATOKEN MTQxMDUwMzcyMAAxNDEwNTAzNzIwAEFRQUFBQUJTUnpkY3pEbDVqWURXZ3QzS1RwdUpDVHBrU1RGNzR IUT0=
READ Oct 05 15:10:57.345 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
235 2.7.0 ATOKEN authentication successful.
WROTE Oct 05 15:10:57.360 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
MAIL FROM:<XXXXXXXXXXXXX>
READ Oct 05 15:10:57.863 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
250 2.5.0 Address Ok.
WROTE Oct 05 15:10:57.876 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
RCPT TO:<XXXXXXXXXXXXXk>
READ Oct 05 15:10:58.559 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
250 2.1.5 XXXXXXXXXXXXXk OK.
WROTE Oct 05 15:10:58.574 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
DATA
READ Oct 05 15:10:59.081 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
354 Enter mail, end with a single ".".
WROTE Oct 05 15:10:59.095 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
From: XXXXXXXXXXXXXX <XXXXXXXXXXXXX>
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Subject:
Message-Id: <816F5812-7F99-4C0C-AA7C-0DC7415061F9@me.com>
Date: Sat, 5 Oct 2013 15:10:51 +0100
To: XXXXXXXXXXXXX <XXXXXXXXXXXXXXXX>
Mime-Version: 1.0 (Mac OS X Mail 6.6 \(1510\))
X-Mailer: Apple Mail (2.1510)
.
READ Oct 05 15:10:59.845 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60
250 2.5.0 Ok, envelope id 0MU700M7D8Q91WA0@nk11p03mm-asmtp001.mac.com
Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click anywhere in the line below on this page to select it:
~/Library/Mail/V2/MailData/Envelope Index
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.
Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.
This fix has done the trick, Mail now working as normal. Thanks ever so much for all your help 🙂🙂
problems sending and receiving mail
