6 Replies Latest reply: Oct 5, 2013 10:24 AM by Redstatto
Redstatto Level 1 Level 1 (0 points)

Hi has anyone got an issue with Mail? I cant send or recieve on the Mac but iPhone mail working fine?


MacBook, OS X Mountain Lion (10.8)
  • Linc Davis Level 10 Level 10 (150,185 points)

    Please describe in detail what happened when you took all the applicable steps in the support article. That's the starting point for any further efforts to solve the problem.

  • Redstatto Level 1 Level 1 (0 points)

    I tried the cnnection doctor and that showed all all green. It just wont send or recive although as I say I can use mail via my iPhone without an issue. Nothing happens, I dont get an error messages at all just nothing happens.

     

    On the activity window it shows its trying to connect etc but nothing happens

  • Linc Davis Level 10 Level 10 (150,185 points)

    From the Mail menu bar, select

      

    Window Connection Doctor

      

    Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears. Anonymize any personal information before posting.

  • Redstatto Level 1 Level 1 (0 points)

    Thanks please see below where you see XXXXXXXXXXXXX is where I have anonymised email addressess

     

    Cheers

     

     

     

    WROTE Oct 05 15:08:20.510 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50

    2.21 ID ("name" "Mac OS X Mail" "version" "6.6 (1510)" "os" "Mac OS X" "os-version" "10.8.5 (12F37)" "vendor" "Apple Inc.")

     

     

    READ Oct 05 15:08:21.075 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50

    * ID NIL

    2.21 OK Completed

     

     

    WROTE Oct 05 15:08:21.084 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50

    3.21 LIST "" ""

     

     

    WROTE Oct 05 15:08:21.570 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110

    EHLO [192.168.0.2]

     

     

    READ Oct 05 15:08:21.621 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc844d5ca50

    * LIST (\Noselect) "/" ""

    3.21 OK Completed

     

     

    WROTE Oct 05 15:08:21.632 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-imap.mail.me.com -- port:993 -- socket:0x7fc8445bfc60 -- thread:0x7fc84468fc80

    4.21 LOGOUT

     

     

    READ Oct 05 15:08:22.096 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110

    250-nk11p00mm-asmtp005.mac.com

    250-8BITMIME

    250-PIPELINING

    250-CHUNKING

    250-DSN

    250-ENHANCEDSTATUSCODES

    250-EXPN

    250-HELP

    250-XADR

    250-XSTA

    250-XCIR

    250-XGEN

    250-XLOOP 1F0D80F40775B5CE2EAB092A63DA1430

    250-AUTH PLAIN LOGIN ATOKEN

    250-AUTH=LOGIN PLAIN

    250-NO-SOLICITING

    250 SIZE 28311552

     

     

    WROTE Oct 05 15:08:22.107 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110

    AUTH PLAIN  (*** 32 bytes hidden ***)

     

     

    READ Oct 05 15:08:22.695 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110

    235 2.7.0 PLAIN authentication successful.

     

     

    WROTE Oct 05 15:08:22.704 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.me.com -- port:587 -- socket:0x7fc8445be020 -- thread:0x7fc844417110

    QUIT

     

     

    INITIATING CONNECTION Oct 05 15:10:51.859  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x0 -- thread:0x7fc844ae9a60

     

     

    CONNECTED Oct 05 15:10:52.846 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

     

     

    READ Oct 05 15:10:53.363 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    220 nk11p03mm-asmtp001.mac.com -- Server ESMTP (Oracle Communications Messaging Server 7u4-27.08(7.0.4.27.7) 64bit (built Aug 22 2013))

     

     

    WROTE Oct 05 15:10:53.389 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    EHLO [192.168.0.2]

     

     

    READ Oct 05 15:10:53.949 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    250-nk11p03mm-asmtp001.mac.com

    250-8BITMIME

    250-PIPELINING

    250-CHUNKING

    250-DSN

    250-ENHANCEDSTATUSCODES

    250-EXPN

    250-HELP

    250-XADR

    250-XSTA

    250-XCIR

    250-XGEN

    250-XLOOP DE37B34E287E4A73B179BD1E1EED298F

    250-STARTTLS

    250-NO-SOLICITING

    250 SIZE 28311552

     

     

    WROTE Oct 05 15:10:53.961 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    STARTTLS

     

     

    READ Oct 05 15:10:54.488 [kCFStreamSocketSecurityLevelNone]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    220 2.5.0 Go ahead with TLS negotiation.

     

     

    WROTE Oct 05 15:10:56.191 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    EHLO [192.168.0.2]

     

     

    READ Oct 05 15:10:56.778 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    250-nk11p03mm-asmtp001.mac.com

    250-8BITMIME

    250-PIPELINING

    250-CHUNKING

    250-DSN

    250-ENHANCEDSTATUSCODES

    250-EXPN

    250-HELP

    250-XADR

    250-XSTA

    250-XCIR

    250-XGEN

    250-XLOOP DE37B34E287E4A73B179BD1E1EED298F

    250-AUTH PLAIN LOGIN ATOKEN WSTOKEN WETOKEN PTOKEN

    250-AUTH=LOGIN PLAIN

    250-NO-SOLICITING

    250 SIZE 28311552

     

     

    WROTE Oct 05 15:10:56.807 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    AUTH ATOKEN MTQxMDUwMzcyMAAxNDEwNTAzNzIwAEFRQUFBQUJTUnpkY3pEbDVqWURXZ3QzS1RwdUpDVHBrU1RGNzR IUT0=

     

     

    READ Oct 05 15:10:57.345 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    235 2.7.0 ATOKEN authentication successful.

     

     

    WROTE Oct 05 15:10:57.360 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    MAIL FROM:<XXXXXXXXXXXXX>

     

     

    READ Oct 05 15:10:57.863 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    250 2.5.0 Address Ok.

     

     

    WROTE Oct 05 15:10:57.876 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    RCPT TO:<XXXXXXXXXXXXXk>

     

     

    READ Oct 05 15:10:58.559 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    250 2.1.5 XXXXXXXXXXXXXk OK.

     

     

    WROTE Oct 05 15:10:58.574 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    DATA

     

     

    READ Oct 05 15:10:59.081 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    354 Enter mail, end with a single ".".

     

     

    WROTE Oct 05 15:10:59.095 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    From: XXXXXXXXXXXXXX <XXXXXXXXXXXXX>

    Content-Type: text/plain

    Content-Transfer-Encoding: 7bit

    Subject:

    Message-Id: <816F5812-7F99-4C0C-AA7C-0DC7415061F9@me.com>

    Date: Sat, 5 Oct 2013 15:10:51 +0100

    To: XXXXXXXXXXXXX <XXXXXXXXXXXXXXXX>

    Mime-Version: 1.0 (Mac OS X Mail 6.6 \(1510\))

    X-Mailer: Apple Mail (2.1510)

     

     

    .

     

     

    READ Oct 05 15:10:59.845 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:p03-smtp.mail.me.com -- port:587 -- socket:0x7fc842c97c90 -- thread:0x7fc844ae9a60

    250 2.5.0 Ok, envelope id 0MU700M7D8Q91WA0@nk11p03mm-asmtp001.mac.com

  • Linc Davis Level 10 Level 10 (150,185 points)

    Quit Mail. Force quit if necessary.

     

    Back up all data. That means you know you can restore the Mail database, no matter what happens.

     

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Mail/V2/MailData/Envelope Index

     

    Copy the selected text to the Clipboard (command-C). In the Finder, select

     

    Go Go to Folder

     

    from the menu bar. Paste into the box that opens (command-V), then press return.

     

    A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.

      

    Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.

     

    Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

  • Redstatto Level 1 Level 1 (0 points)

    This fix has done the trick, Mail now working as normal. Thanks ever so much for all your help