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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 problems sending and receiving mail

413 Views 6 Replies Latest reply: Oct 5, 2013 10:24 AM by Redstatto RSS
Redstatto Calculating status...
Currently Being Moderated
Oct 4, 2013 12:03 PM

Hi has anyone got an issue with Mail? I cant send or recieve on the Mac but iPhone mail working fine?

MacBook, OS X Mountain Lion (10.8)
  • Linc Davis Level 10 Level 10 (108,160 points)
    Currently Being Moderated
    Oct 4, 2013 1:20 PM (in response to Redstatto)

    Please describe in detail what happened when you took all the applicable steps in the support article. That's the starting point for any further efforts to solve the problem.

  • Linc Davis Level 10 Level 10 (108,160 points)
    Currently Being Moderated
    Oct 5, 2013 6:55 AM (in response to Redstatto)

    From the Mail menu bar, select

      

    Window Connection Doctor

      

    Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears. Anonymize any personal information before posting.

  • Linc Davis Level 10 Level 10 (108,160 points)
    Currently Being Moderated
    Oct 5, 2013 7:56 AM (in response to Redstatto)

    Quit Mail. Force quit if necessary.

     

    Back up all data. That means you know you can restore the Mail database, no matter what happens.

     

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Mail/V2/MailData/Envelope Index

     

    Copy the selected text to the Clipboard (command-C). In the Finder, select

     

    Go Go to Folder

     

    from the menu bar. Paste into the box that opens (command-V), then press return.

     

    A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.

      

    Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK.

     

    Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.

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