Sent items show twice on MAIL (IMAP)

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I had the same issue with Outlook for Mac and was able to fix it. I went to Outlook/Preferences/Accounts, click on the account and then click on the advanced button at the bottom right. Click on the Folder tab and then make sure "Don't store a copy of sent messages" is checked. Save.

That fixed my problem. Hope it helps.

Hi all,

This was bugging me too but luckily found the fix today. In the Mail Preferences for the Hotmail IMAP account simply set the Outgoing SMTP server to None. The messages still send out but are no longer duplicated. As it is using IMAP I assume it does not require SMTP.

Imap is for incoming mail, SMTP is outgoing.

Whatever you did it was not what you think, no SMTP server means no mail will send.

Indeed, as Octaviofb underlines it, the problem also comes with Sparrow Mac with an Outlook.com account configured with IMAP. So there is definitely something wrong with how Outlook handles the new IMAP service...

To be continued !

I have find something. I think when using outlook.com with IMAP, even if you configure your account in your email client so that no copy will be put in the "Sent" folder, the IMAP service of outlook.com will make a copy. That's the bug of outlook.com IMAP.

SPARROW

Unfortunately, Sparrow will automatically put a copy in the "Sent" folder you have configured in the settings. That's why you get a duplicated copy in your "Sent" folder. And there is no way to disable this feature in Sparrow. And there is no way to use another SMTP than the Outlook.com one to avoid that bug either.

MAIL.APP

The problem is the same with Mail.app, you will have to deactivate the copy in the "Sent" folder IF USING OUTLOOK.COM SMTP (let's call this OPTION 1)

You can also keep the copy feature activated and use another SMTP, smtp.gmail.com for instance (let's call this OPTION 2)

But either way, you will have to check the "Use this SMTP server only" in your outlook.com account settings. Indeed, if you don't, you may have some problems.

For example, let's say you use OPTION 1. If you send an email and if for some reason outlook.com SMTP isn't available, the email will be sent with Gmail SMTP. But since you have deactivated the copying feature, you will get no copy in your "Sent" folder !

Conversely, with OPTION 2, you might get a duplicated copy if Gmail SMTP isn't available and your client use outlook.com SMTP.

OTHER EMAIL CLIENTS (AIRMAIL, etc.)

Note: iPhone mail client works properly with Outlook.com because it has native Exchange ActiveSync support, so it is not using IMAP to copy the sent email in the corresponding folder on the server.

Note 2: Airmail 1.3.1 (current stable version) is compatible with Microsoft Exchange Servers, but not with Microsoft Exchange ActiveSync (EAS) which is the Exchange protocol used by Outlook.com. So at this time, Airmail 1.3.1 is only compatible with outlook.com IMAP and POP.

I may have something interesting for you here: https://discussions.apple.com/thread/5411461?answerId=24428593022#24428593022

I forgot to say that when using OPTION 2, a copy will also be put in the "Sent" folder of the Gmail account used for the SSL identification with the SMTP server.

So if your client has a unified inbox, it is completely normal if you have 2 copies in the unified "Sent" folder

Hi all!

If anyone finds a fix for this I would be grateful to hear about it!

I purchased a macbook pro at the weekend and eventually managed to set my hotmail account up using IMAP and the 'smtp-mail.outlook.com' for sending (after a number of failed attempts at being able to send mail).

Once I finally set up mail to send, I started getting duplicates of all sent items. Slightly frustrating but it would appear there is no simple fix for this yet.

I assumed it would be so much easier to set up seeing as my iphone and ipad work so well!

Thanks

Hello everyone.

I see a lot of people have been having the same problem, and as far as I know Outlook.com still doesn't fix it. However, I am using another application to acces my email, after the issues with Mail and Sparrow. It's called Airmail, I believe it is in the Mac Store with version 1.2, I am using version 1.3 Beta. Not only it is a great app, it also fixes the double message in the sent folder that we have been discussing, I have been using it for a few months now and I can send email from my Outlook account and it shows only one copy in the Sent folder.

I didn't do any special setup for this to happen, the program chose the right settings from the beginning, the only thing I would be carefull about setting the Outmail mail with the app is to be careful and use outlook.com in your email address instead of hotmail.com, the first one chooses the IMAP settings, the second one uses POP. Hope this helps, cheers everyone.

I found a setting on outlook.com which fixes this. If you log into the web interface, go to the options page, and select "Saving sent messages" under the Writing Email section, you can turn the server side saving off, and your mac mail client will still save the message. Hope this helps!

Turns out this doesn't work. Sorry!

Message was edited by: jasse17

This does not work. If you notice, it says messages will still be saved if you connect externally (i.e. with a mail client)

The problem is that outlook is saving messages in addition to mail.app.

In my opinion, the even bigger problem is mail.app doesn't update deleted or moved messages to the server until you close the app. You'll delete a message and it's still on the web and mobile until you close mail.app.

That's why I'm using Airmail. It's available on the App Store.

Have been using outlook.com for one month and just have noticed now that weird problem of duplicate sent items... What a pity...

Yes, it's a known issue with Outlook.com, yu'll have to wait for MS to fix it.