Valedictorian

Q: Sent items show twice on MAIL (IMAP)

Hi everyone!

I need your help!

As the title suggests, I am experiencing an issue with the Mail app on my MacBook Pro. A few days ago, Hotmail/Outlook announced they started supporting IMAP and I thought that it would be the great way to sync my mail across all my devices (MacBook Pro + iPhone) and proceeded to set up my account as an IMAP account on all of them. Everything went flawlessly... Until today. Indeed, I noticed that when sending e-mails from Mail (OS X), the sent items would show up twice in the sent folder. It is all the more annoying since it syncs across my devices and I get these duplicates on my iPhone and on the web interface as well. Strange thing though, this does not happen when sent from my iPhone (or from the web for that matter), indicating clearly that the issue lies within the Mail app for OS X.

So my question is: does anyone know how to fix this and still let me sync my sent items across all my devices? What are the appropriate settings that I have to use to properly achieve this?

Thank you very much for your help!

Kind regards,

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.5)

Posted on Oct 4, 2013 3:02 PM

Close

Q: Sent items show twice on MAIL (IMAP)

  • All replies
  • Helpful answers

first Previous Page 8 of 8
  • by 26teacher,

    26teacher 26teacher Jun 19, 2016 8:01 AM in response to AJTAFFINDER
    Level 1 (4 points)
    Jun 19, 2016 8:01 AM in response to AJTAFFINDER

    Had the same problem after I changed my iPhone. It is an iCloud issue.

    On your iPhone > setting >iCloud, disable mail.

    On Mac >mail >preferences >accounts >iCloud >uncheck  "enable this account".

     

    This worked for me, no double emails. Plus i don't need my mail to be saved on iCloud, if its already saving everything on its own. hope that helps

  • by BDAqua,

    BDAqua BDAqua Jun 19, 2016 8:45 AM in response to Octaviofb
    Level 10 (123,670 points)
    Jun 19, 2016 8:45 AM in response to Octaviofb

    Is there a setting to "Send copy to self"?

  • by ATC7,

    ATC7 ATC7 Jun 25, 2016 9:05 AM in response to Valedictorian
    Level 1 (4 points)
    Mac OS X
    Jun 25, 2016 9:05 AM in response to Valedictorian

    I tried all the solutions presented in this thread and nothing worked. Still getting duplicate sent emails for my outlook.com account in OSX Mail app when replying to email.

     

    Interestingly, I ran multiple tests using the same process, one tested on the Mail app in OSX, other on my Mail app on my iPhone and the last using outlook.com on a browser, and this problem is definitely only happening when replying using the Mail app in OSX. This leads me to believe it's an OSX Mail-specific issue.

  • by appreciate,

    appreciate appreciate Jun 25, 2016 10:03 AM in response to Valedictorian
    Level 4 (1,276 points)
    Mac OS X
    Jun 25, 2016 10:03 AM in response to Valedictorian
  • by ATC7,

    ATC7 ATC7 Jun 25, 2016 12:13 PM in response to Valedictorian
    Level 1 (4 points)
    Mac OS X
    Jun 25, 2016 12:13 PM in response to Valedictorian

    Right after I posted my last message I tried something that I hadn't tried before. I completely removed the outlook.com account from my mac and re-configured it from scratch, only this time I set it up as an Exchange account (see attached pic).

     

    This may be premature as I've only had it running in this config for about an hour but so far I'm no longer getting duplicate sent messages when sending or replying using outlook.com account from Mail in OSX (10.11.5). Maybe others who are still experiencing this issue can try the above and report back. Hope this helps.exch.jpg

  • by square_man07,

    square_man07 square_man07 Jun 30, 2016 12:17 AM in response to ATC7
    Level 1 (4 points)
    Jun 30, 2016 12:17 AM in response to ATC7

    Did you have any luck with the above options? I've recently set up my new iMac & set up mac mail, was using a macbook pro laptop with mac mail working fine for the past few years. But now with the new iMac I started to have the same issues as everyone else. When I reply to an email I receive duplicate copies in my sent mail. Apparently my clients aren't receiving two copies which was the main worry but still I am getting double ups which is real inconvenient. I also use a outlook email, it's a @live.com if that helps. Any updates on this issue?

  • by drwdxb,

    drwdxb drwdxb Jul 3, 2016 7:48 AM in response to hargrav8
    Level 1 (4 points)
    Mac OS X
    Jul 3, 2016 7:48 AM in response to hargrav8

    Hi.  I tried the exact same thing but for me it does not solve the problem.  There is no problem when sending emails with ipad and iphone.  One copy of sent items on iphone, ipad and imac.  However, if I uncheck the "store sent message on server" box on imac in Apple Mail and even with "never" delete a message, then I have one copy of a sent message on my imac, but this message does not reflect on my iphone or ipad since these synch with the server and I told the server to not save a copy.  So it is strange to me that it worked for you.  The problem really seems to be that Apple Mail does not have a selection box for "store (or rather do not store) sent message locally" like Outlook for Mac and other third party programs have.  To me the problem definitely lies with Apple Mail.  Outlook.com (the server) keeps all the files and the apps access them remotely.  If no app saves a copy locally, then there is no problem with dupes but as I said, Apple Mail does not let you opt out of saving locally.  What is also weird is the inconsistency across users.  Why does it work for some but for others it doesn't?  I mean it is just a box we check or uncheck.  Why would the result not be the same for everyone???  

  • by FunnyManSayeed,

    FunnyManSayeed FunnyManSayeed Jul 10, 2016 11:11 AM in response to DsMalka
    Level 1 (4 points)
    Mac OS X
    Jul 10, 2016 11:11 AM in response to DsMalka

    but that will remove copy from server and if i need that email i couldn't get that email in future. so i guess this solution will not give 100% fixed.

  • by HRHUDSON,

    HRHUDSON HRHUDSON Sep 9, 2016 12:11 AM in response to FunnyManSayeed
    Level 1 (4 points)
    Sep 9, 2016 12:11 AM in response to FunnyManSayeed

    Guys I have just fixed this on my iPhone 6, so simple in the end. When setting up your hotmail account in iPhone make sure you use the outlook option not other. Fixed it instantly for me. Hope this helps

  • by arexisree,

    arexisree arexisree Sep 20, 2016 4:43 AM in response to Valedictorian
    Level 1 (4 points)
    Sep 20, 2016 4:43 AM in response to Valedictorian

    I have a solution which worked for me!

     

    I'm running my hotmail account on the default mail application on my MacBook Pro 2015 (El Capitan).

     

    Simply go to Mail -> Preferences -> Accounts Tab -> Select your problematic email account on the list on the left -> Uncheck 'Store sent messages on the server'.

     

    Problem was solved for me, no more double sent messages on my MacBook Pro and my iPhone!

     

    UPDATE:

    Unfortunately, none of my outgoing emails appeared under 'sent'! So its either double sent emails or none at all with this method

first Previous Page 8 of 8