Valedictorian

Q: Sent items show twice on MAIL (IMAP)

Hi everyone!

I need your help!

As the title suggests, I am experiencing an issue with the Mail app on my MacBook Pro. A few days ago, Hotmail/Outlook announced they started supporting IMAP and I thought that it would be the great way to sync my mail across all my devices (MacBook Pro + iPhone) and proceeded to set up my account as an IMAP account on all of them. Everything went flawlessly... Until today. Indeed, I noticed that when sending e-mails from Mail (OS X), the sent items would show up twice in the sent folder. It is all the more annoying since it syncs across my devices and I get these duplicates on my iPhone and on the web interface as well. Strange thing though, this does not happen when sent from my iPhone (or from the web for that matter), indicating clearly that the issue lies within the Mail app for OS X.

So my question is: does anyone know how to fix this and still let me sync my sent items across all my devices? What are the appropriate settings that I have to use to properly achieve this?

Thank you very much for your help!

Kind regards,

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.5)

Posted on Oct 4, 2013 3:02 PM

Close

Q: Sent items show twice on MAIL (IMAP)

  • All replies
  • Helpful answers

first Previous Page 10 of 10
  • by geraudfrompompano beach,

    geraudfrompompano beach geraudfrompompano beach Oct 9, 2016 9:20 AM in response to AJTAFFINDER
    Level 1 (4 points)
    Oct 9, 2016 9:20 AM in response to AJTAFFINDER

    What worked for me:

    Preferences > Accounts > Hotmail IMAP > Mailbox behaviors > Sent Mailbox > On My Mac: Sent

     

    Before the Sent Mailbox was "Hotmail: Sent".

     

    No more fake duplicates on Mail.

  • by Alex McKay1,

    Alex McKay1 Alex McKay1 Oct 10, 2016 12:58 AM in response to geraudfrompompano beach
    Level 1 (9 points)
    Mac OS X
    Oct 10, 2016 12:58 AM in response to geraudfrompompano beach

    Thanks for your input. However I believe that by doing what you suggest, I will not be able to view sent items when using other devices (my phone and laptop).

     

    Unfortunately this isn't a solution, it's just a workaround that only works for people who only rely on their desktop computers for email (I want all my email synced across all my devices).

  • by Alex McKay1,

    Alex McKay1 Alex McKay1 Oct 10, 2016 1:01 AM in response to AJTAFFINDER
    Level 1 (9 points)
    Mac OS X
    Oct 10, 2016 1:01 AM in response to AJTAFFINDER

    I am having this very problem too! I have a @hotmail account, and when I log into outlook.com there is no heading labelled "Writing email".

  • by Alex McKay1,

    Alex McKay1 Alex McKay1 Oct 10, 2016 1:35 AM in response to JonTheNerd
    Level 1 (9 points)
    Mac OS X
    Oct 10, 2016 1:35 AM in response to JonTheNerd

    It doesn't work for me. I have a hotmail account and there is no "Writing emails" heading when I log into outlook.com

  • by Alex McKay1,

    Alex McKay1 Alex McKay1 Oct 10, 2016 1:38 AM in response to AJTAFFINDER
    Level 1 (9 points)
    Mac OS X
    Oct 10, 2016 1:38 AM in response to AJTAFFINDER

    I totally agree!

  • by geraudfrompompano beach,

    geraudfrompompano beach geraudfrompompano beach Oct 10, 2016 1:13 PM in response to Alex McKay1
    Level 1 (4 points)
    Oct 10, 2016 1:13 PM in response to Alex McKay1

    Hi Alex,

     

    Just test my setting and let me know how it goes.

     

    It is working for me and emails sent are also available on my iphone, laptop and outlook web site.

     

    Cheers mate

  • by NoreQ,

    NoreQ NoreQ Oct 13, 2016 7:46 PM in response to geraudfrompompano beach
    Level 1 (8 points)
    Oct 13, 2016 7:46 PM in response to geraudfrompompano beach

    I think Geraud is right.

     

    I recently updated my operating system to Sierra and I wanted to reconfigure some apps more to my liking, I've been sending emails for a year and having the duplicates in my sent folder and its troubling because it takes up so much space and hard to find certain emails I want to forward.

     

    Solution:

    (as Geraud suggested)

     

    Preferences > Accounts > Hotmail IMAP > Mailbox behaviors > Sent Mailbox > On My Mac: Sent

    (for Sierra users this window might look a bit different, its just streamed lined)

     

     

    As displayed below, When Sending email out now, I no longer have duplicates saved but if you worried that your previous emails (before changing this setting) will be erased or lost, not to worry. you can simple go to the Hotmail folder located at the bottom of the panel, inside you will find all your emails, duplicates and all, I think this folder is synced with your online Hotmail account.

     

    Also, any emails you send, are synced to all your accounts (online, phone, ipad etc.) So if you send anything from your computer, your phone or laptop, it will show in your other sent folders but what I did notice, you have to apply this setting to you other devices as well or else you start getting duplicates from those devices in your Hotmail Sent folder.

     

    This question has plagued me forever and thanks to Geraud, this might be the solution to such a frustrating problem.

    Hope it helps!

     

    Cheers

    Screen Shot 2016-10-13 at 10.31.39 PM.png

first Previous Page 10 of 10