Valedictorian

Q: Sent items show twice on MAIL (IMAP)

Hi everyone!

I need your help!

As the title suggests, I am experiencing an issue with the Mail app on my MacBook Pro. A few days ago, Hotmail/Outlook announced they started supporting IMAP and I thought that it would be the great way to sync my mail across all my devices (MacBook Pro + iPhone) and proceeded to set up my account as an IMAP account on all of them. Everything went flawlessly... Until today. Indeed, I noticed that when sending e-mails from Mail (OS X), the sent items would show up twice in the sent folder. It is all the more annoying since it syncs across my devices and I get these duplicates on my iPhone and on the web interface as well. Strange thing though, this does not happen when sent from my iPhone (or from the web for that matter), indicating clearly that the issue lies within the Mail app for OS X.

So my question is: does anyone know how to fix this and still let me sync my sent items across all my devices? What are the appropriate settings that I have to use to properly achieve this?

Thank you very much for your help!

Kind regards,

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.5)

Posted on Oct 4, 2013 3:02 PM

Close

Q: Sent items show twice on MAIL (IMAP)

  • All replies
  • Helpful answers

first Previous Page 5 of 9 last Next
  • by dianeoforegon,

    dianeoforegon dianeoforegon Jul 23, 2014 12:19 PM in response to ces3001
    Level 5 (5,731 points)
    Mac OS X
    Jul 23, 2014 12:19 PM in response to ces3001

    The only solution I have seen which makes sense is to use a different SMTP server, not at Microsoft (neither outlook.com, nor live.com).

    Using a different SMTP server is seen as relaying.

     

    Explanation: 5.7.1 Unable to relay for <outgoing address>/ Relaying is prohibited

     

    Relaying means that you are trying to send a message through a mail server without being logged in to that server, and the people who run the server have chosen to disallow that to prevent spammers from using the server.

     

    Example. You have an account on Comcast and you also have an account via your domain hosted on pair.com. You cannot use the SMTP for your pair account to send via your ISP host Comcast. This is relaying. You can use your Comcast SMTP to send your pair mail.

  • by kylea311,

    kylea311 kylea311 Aug 29, 2014 3:50 PM in response to dianeoforegon
    Level 1 (0 points)
    Aug 29, 2014 3:50 PM in response to dianeoforegon

    I have to same issue. However, it is a Mail App issue in saving sent emails.  When I go on the Outlook.com or iCloud.com, I see just one copy sent.. I guess that  is better than annoying people with dup emails.

  • by kenspocket1,

    kenspocket1 kenspocket1 Sep 4, 2014 3:17 AM in response to dianeoforegon
    Level 1 (0 points)
    Sep 4, 2014 3:17 AM in response to dianeoforegon

    Can everybody stop getting duplicates!!

  • by peter_watt,

    peter_watt peter_watt Sep 5, 2014 2:10 PM in response to dianeoforegon
    Level 3 (910 points)
    Sep 5, 2014 2:10 PM in response to dianeoforegon

    dianeoforegon wrote:

     

    To Map a default folder that's on IMAP, select the IMAP folder.

    Under Mailbox in the Menu bar, select use this mailbox as.....

     

    usethismailbox.png

    OK tried this, now instead of having two apparent copies in Mail, I now have one, but then really do have two copies in Outlook.com web side server.

    So then I have to uncheck the Store Sent Messages on Server (like Csound1 said), but tthen I have no copies on the server.

    So then I do your solution again then I get two copies again.... endless loop.

     

    Sorry, not a solution that I can use.

  • by iyonic5,

    iyonic5 iyonic5 Oct 9, 2014 8:04 AM in response to peter_watt
    Level 1 (0 points)
    Oct 9, 2014 8:04 AM in response to peter_watt

    the solution as i see it, is to change in mail -> preferences -> accounts the last line:

    the : Outgoing Mail Server (SMTP): to Hotmail, and make sure that the checkbox is enabled (use only this server)

  • by PerDLuxe,

    PerDLuxe PerDLuxe Oct 23, 2014 11:52 AM in response to iyonic5
    Level 1 (0 points)
    Oct 23, 2014 11:52 AM in response to iyonic5

    I have the same problem. I don't want to use workarounds, and iyonic5's solution does not work for me (it still leaves 2 entries under sent mails).

     

    This issue is a joke in this day and age. No matter who's to blame, all of them involved should have worked out a solution last year, really.

  • by KFKING46,

    KFKING46 KFKING46 Oct 23, 2014 1:26 PM in response to PerDLuxe
    Level 1 (0 points)
    Oct 23, 2014 1:26 PM in response to PerDLuxe

    I found my solution to be: go to phone settings and 'reset network settings' and then I removed and reinstalled my email address in my iphone.  the duplicates stopped AND now my Outlook 2013 Calendar will sync with my iPhone 5C!

  • by Zarppa,

    Zarppa Zarppa Nov 3, 2014 10:49 AM in response to Valedictorian
    Level 1 (0 points)
    Nov 3, 2014 10:49 AM in response to Valedictorian

    What DsMalka wrote here earlier seem to work for me.

     

    "I had the same issue with Outlook for Mac and was able to fix it. I went to Outlook/Preferences/Accounts, click on the account and then click on the advanced button at the bottom right. Click on the Folder tab and then make sure "Don't store a copy of sent messages" is checked. Save."


    But then it did not! Bummer. Still struggling.


  • by Zarppa,

    Zarppa Zarppa Nov 3, 2014 11:06 AM in response to Zarppa
    Level 1 (0 points)
    Nov 3, 2014 11:06 AM in response to Zarppa

    I think I found a solution that is working for me. May be special case though. 


    I had for ever an issue with my Windows phone (Lumia WOS8) that it always notified I have issues with my account. I was able to read emails but always got the notification to enter my UN & PW.  And I was never able to send emails. I was very careful with all settings. Several times.


    Finally  I got a brilliant idea and I configured my outlook.com account as a hotmail account in my Windows phone. That was yesterday. Today I noticed my MacBookPro mail client duplicates all my outlook.com sent mails. Someone mentioned Hotmail above and I summed 1+1.


    I removed my hotmail email account from my Windows phone and now my Mac client does not show duplicates.

  • by steven12345steven,

    steven12345steven steven12345steven Nov 24, 2014 2:52 AM in response to Valedictorian
    Level 1 (0 points)
    Nov 24, 2014 2:52 AM in response to Valedictorian

    i have this problem on my i messages also, anyone resolving?

  • by Seanz67,

    Seanz67 Seanz67 Jan 10, 2015 7:58 AM in response to Valedictorian
    Level 1 (0 points)
    Jan 10, 2015 7:58 AM in response to Valedictorian

    go to:

    Outlook

    Preferences

    Accounts

    Advanced

    Select the tab (Folders)

    Select Don’t store a copy in the sent messages.

     

    This will store your sent messages only once.

  • by AppleMe_1414,

    AppleMe_1414 AppleMe_1414 Jan 27, 2015 9:02 AM in response to Valedictorian
    Level 1 (4 points)
    Mac OS X
    Jan 27, 2015 9:02 AM in response to Valedictorian

    Hi Valedictorian,

     

    I hope you've eventually found a solution to this issues raised if not, I suggest you follow the instructions posted by Jontypaine on 19th December 2013. I followed same and had the prob;em fixed on my Mac OS X Yosemite. I hope this solves your problem as well without going through the hassle of configuring your devices as this may compound the problem.

     

    Many Thanks

  • by vincenzofromvarese,

    vincenzofromvarese vincenzofromvarese Feb 17, 2015 3:14 AM in response to AppleMe_1414
    Level 1 (0 points)
    Feb 17, 2015 3:14 AM in response to AppleMe_1414

    OK!!!! It's the solution! Thanks to You

  • by nisalm,

    nisalm nisalm Feb 21, 2015 12:27 PM in response to Valedictorian
    Level 1 (26 points)
    Windows Software
    Feb 21, 2015 12:27 PM in response to Valedictorian
  • by y.w.,

    y.w. y.w. Mar 19, 2015 12:23 AM in response to vincenzofromvarese
    Level 1 (0 points)
    Mar 19, 2015 12:23 AM in response to vincenzofromvarese

    Jontypaine's solution did not work for me. If i try to send an email, Apple mail simply asked me to provide an outgoing smtp server when "none" is selected in preferences. Using gmail as a relay server worked as some described above. However, gmail re-writes your "from" field to your gmail address. So your recipients will reply to your gmail account instead of hotmail. I tried to change the "send mail as" settings in gmail to my hotmail address, this does change the "from" field to my hotmail address, so that recipients will reply to hotmail as intended. However, this also means that if I use gmail to send emails now, the "from" field will also be my hotmail address.

     

    So although this a work around for the duplicate sent problem, it created a few additional kinks for me.

first Previous Page 5 of 9 last Next