Valedictorian

Q: Sent items show twice on MAIL (IMAP)

Hi everyone!

I need your help!

As the title suggests, I am experiencing an issue with the Mail app on my MacBook Pro. A few days ago, Hotmail/Outlook announced they started supporting IMAP and I thought that it would be the great way to sync my mail across all my devices (MacBook Pro + iPhone) and proceeded to set up my account as an IMAP account on all of them. Everything went flawlessly... Until today. Indeed, I noticed that when sending e-mails from Mail (OS X), the sent items would show up twice in the sent folder. It is all the more annoying since it syncs across my devices and I get these duplicates on my iPhone and on the web interface as well. Strange thing though, this does not happen when sent from my iPhone (or from the web for that matter), indicating clearly that the issue lies within the Mail app for OS X.

So my question is: does anyone know how to fix this and still let me sync my sent items across all my devices? What are the appropriate settings that I have to use to properly achieve this?

Thank you very much for your help!

Kind regards,

MacBook Pro (13-inch Early 2011), OS X Mountain Lion (10.8.5)

Posted on Oct 4, 2013 3:02 PM

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Q: Sent items show twice on MAIL (IMAP)

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  • by svkrzn,

    svkrzn svkrzn Mar 19, 2015 2:02 AM in response to nisalm
    Level 1 (36 points)
    iPhone
    Mar 19, 2015 2:02 AM in response to nisalm

    2 years and still no solution .... Nice to both, Microsoft and Apple.

  • by Csound1,

    Csound1 Csound1 Mar 19, 2015 4:30 PM in response to svkrzn
    Level 9 (50,876 points)
    Desktops
    Mar 19, 2015 4:30 PM in response to svkrzn

    If you don't use Outlook.com mail then the problem does not exist, it's Microsoft, not Apple, or any other mail client for that matter.

     

    try for yourself if you doubt me

  • by svkrzn,

    svkrzn svkrzn Mar 19, 2015 4:45 PM in response to Csound1
    Level 1 (36 points)
    iPhone
    Mar 19, 2015 4:45 PM in response to Csound1

    That's actually the problem on both sides. On iOS everything is working because iOS mail uses ActiveSync, where on OS X IMAP is used instead. It's something that should be fixed between Microsoft and Apple, not only on Microsoft side.

  • by Csound1,

    Csound1 Csound1 Mar 20, 2015 5:31 AM in response to svkrzn
    Level 9 (50,876 points)
    Desktops
    Mar 20, 2015 5:31 AM in response to svkrzn

    Wrong

     

    try and see, don't guess

  • by svkrzn,

    svkrzn svkrzn Mar 20, 2015 7:03 AM in response to Csound1
    Level 1 (36 points)
    iPhone
    Mar 20, 2015 7:03 AM in response to Csound1

    I'm not guessing. I know it works with other providers, but it doesn't with microsoft because mail for OSX does NOT support activesync!!! Whereas mail for iOS does!! Do you understand now what I meant?

  • by Csound1,

    Csound1 Csound1 Mar 20, 2015 7:11 AM in response to svkrzn
    Level 9 (50,876 points)
    Desktops
    Mar 20, 2015 7:11 AM in response to svkrzn

    You are badly misinformed, Microsoft do not offer EAS for OSX.

  • by svkrzn,

    svkrzn svkrzn Mar 20, 2015 7:14 AM in response to Csound1
    Level 1 (36 points)
    iPhone
    Mar 20, 2015 7:14 AM in response to Csound1

    DO you read or you are just writing what you want? that's exactly what I've written. It's only supported on iOS.

  • by Csound1,

    Csound1 Csound1 Mar 20, 2015 7:20 AM in response to svkrzn
    Level 9 (50,876 points)
    Desktops
    Mar 20, 2015 7:20 AM in response to svkrzn

    svkrzn wrote:

     

    DO you read or you are just writing what you want? that's exactly what I've written. It's only supported on iOS.

    Because Micrisoft want it that way, Apple can only use what Microsoft provide, and they don't even provide EAS for Windows, let alone OSX


    Exactly what is it that you want Apple to do?

  • by CalmHarmony,

    CalmHarmony CalmHarmony Mar 22, 2015 1:30 AM in response to Valedictorian
    Level 1 (0 points)
    Mar 22, 2015 1:30 AM in response to Valedictorian

    Any solution found yet? Never had this problem w iPhone4 yet iphone6 intro'd it. Mail recipients keep asking why they're getting my emails twice and I have no answer other than its a fault of the suppliers who according to this discussion site, don't appear to have an answer in over two years. Poor show!

  • by Theryelands,

    Theryelands Theryelands Apr 19, 2015 12:44 PM in response to CalmHarmony
    Level 1 (0 points)
    Apr 19, 2015 12:44 PM in response to CalmHarmony

    I Found that I was getting duplicate emails in my sent box on my iPad, but have just cured the problem by going to Settings, Mail, Contacts, Calendars then Account, Advanced, Sent mail box and un tick the Sent  box so that it says 'on my iPad'.

  • by shodgkins83,

    shodgkins83 shodgkins83 May 10, 2015 9:18 PM in response to Csound1
    Level 1 (0 points)
    May 10, 2015 9:18 PM in response to Csound1

    I have an iPhone 5s and I'm using hotmail "not" outlook and I still get sent emails twice in my folder. How the **** can I fix this it's really frustrating.

  • by Csound1,

    Csound1 Csound1 May 11, 2015 5:24 AM in response to shodgkins83
    Level 9 (50,876 points)
    Desktops
    May 11, 2015 5:24 AM in response to shodgkins83

    Which server address are you using.

  • by updbik,

    updbik updbik May 15, 2015 12:00 PM in response to DsMalka
    Level 1 (0 points)
    May 15, 2015 12:00 PM in response to DsMalka

    Thanks a lot. It works perfectly.

  • by Theryelands,

    Theryelands Theryelands May 17, 2015 8:44 AM in response to shodgkins83
    Level 1 (0 points)
    May 17, 2015 8:44 AM in response to shodgkins83

    Try what I did on my previous posting.  It might help.

  • by rbkerr,

    rbkerr rbkerr Aug 4, 2015 1:34 PM in response to Valedictorian
    Level 1 (0 points)
    Aug 4, 2015 1:34 PM in response to Valedictorian

    The best solution I have found to date is to only use the Outlook outgoing server.  Using an alternate IMAP server risks having the email flagged as spam as some spam filters (client and server side) consider relaying, and mail sent from a server other than the correct originating email server, spam.  I have recently had mail look like it's sent and not received (intercepted by server-side spam filters that recipients don't see.  It also risks having the mail server blacklisted).

     

    Untick "store sent messages on server" (in Mac Mail) and do similar on your iPhone (as in, store the Sent emails, "On My iPhone").  Note:  I setup my iPhone 6 using IMAP, perhaps Activesync on the iPhone would work better in this regard.

     

    The downside of this is you don't get your SYNCED Sent emails in the "Unified" Sent items folders (the ones with the paper-plane icon) on neither your Mac or iPhone, and you end up with your real sync'd Sent items in a Sent "sub-folder" at the bottom of the IMAP folder list.

     

    The other downside is you can't view ALL sent items across all accounts in Mac Mail using the unified sent folder, but I find these bad for productivity anyway.

     

    The upside of this is you end up with your duplicates in the "paper-plane" Sent folder on each your iPhone and Mac Mail as local copies that were only sent from whichever device.  A nuisance perhaps to have to purge it once in a while, but simple enough.....or just ignore them.

     

    Hope this helps.....I'll check this thread once in a while to see if anyone has a better solution using the correct outgoing folder.

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