Previous 1 2 Next 15 Replies Latest reply: Oct 8, 2013 7:07 AM by Linc Davis
Riquez Level 1 Level 1 (45 points)

A couple of weeks ago I started to have problems with Safari not loading images on websites i visit often (sonyalpharumors, wunderground).

It became quite frustrating so I would empty cache, clear history etc, & that seemed to work for 30 mins or so & then images started missing again.

 

Then it also started happening on my computer at work, also running 10.8.5 & Safari 6.

 

It happens several time a day & is strangely intermittant - EG: i can visit a site, several images are missing - refresh several times, still missing. Come back 5 mins later & refresh, the images load.

I started using chrome & the same images always load without a problem.

 

For an example: http://www.wunderground.com/hurricane/western-pacific/2013/Typhoon-Fitow

The large map & all the small icon maps are missing in safari 75% of the time.

 

Its happening on 2 seperate computers, which is really weird. What can I do?

 

SAFARI

Screen Shot 2013-10-05 at 2.47.13 PM.png

 

CHROME

Screen Shot 2013-10-05 at 2.49.22 PM.png


iMac, OS X Mountain Lion
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Do you have the Develop menu enabled in Safari? With Safari open, do you see Develop between Bookmarks and Window in the menu top of your screen?

     

    Are the sites you are referring to bookmarked? If so, do you have iCloud enabled on both Macs where this problem persists?

  • Riquez Level 1 Level 1 (45 points)

    I do have the develop menu activated on both computers, yes.

     

    I have iCloud enabled on my home computer, but I am not sure about the work one. I dont think it is.

     

    - Actually, checking iCloud system prefs now at home & it is activated for contacts, calendar, documents, backtomymac/find - but not for Safari.

     

    - the work computer uses a different Apple ID to my home account, if that is useful to know. They are totally seperate computers & I dont share any of the same accounts on either.

  • Carolyn Samit Level 10 Level 10 (95,950 points)

    Ok...  click the Develop menu. If Disable Images is selected, click there to uncheck.

     

    Quit and relaunch Safari to test.

  • Riquez Level 1 Level 1 (45 points)

    Disable Images is not ticked.

    Anyway, its only some images on a page, not all & its not always, its intermittant.

     

    On a related note - I got the email informing me you replied about "disable images", I cannot see your reply in this thread. It only shows me the first 3 comments on this page. I have refreshed the page, gone back to the main forum & come back here again - I still cant see your reply.

     

    Some strange caching issue?

  • Linc Davis Level 10 Level 10 (149,165 points)

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

     

    If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.

  • Riquez Level 1 Level 1 (45 points)

    Good suggestion but I dont have any extensions & its already off.

  • Linc Davis Level 10 Level 10 (149,165 points)

    Step 1

     

    From the Safari menu bar, select

       

    Safari Preferences... Privacy Remove All Website Data

     

    and confirm. Test.

     

    Step 2

     

    If there's no improvement, follow the instructions on the page linked below.

     

    Slow or partial webpage loading, or webpage cannot be found

  • Riquez Level 1 Level 1 (45 points)

    Step 1 was no change. Step 2 I used the OpenDNS servers & it instantly fixed the issue - THANKS!!

     

    Is this a router issue? I have Apple Airport, but it is an older model.

  • Linc Davis Level 10 Level 10 (149,165 points)

    I have Apple Airport, but it is an older model.

     

    How old?

  • Riquez Level 1 Level 1 (45 points)

    A1143. Which I believe is 2nd Gen, 2007

     

    Although now I guess not because I have this same problem on my work computer & I have a NEC router there, different ISP too.

  • Linc Davis Level 10 Level 10 (149,165 points)

    What DNS servers were you using before you changed them?

  • Riquez Level 1 Level 1 (45 points)

    It was set to 192.168.0.1 which is local router IP, for both computers. Using OpenDNS seems to have fixed the issue.

    However, this problem turned up about a month ago & previously both computers were fine. The DNS could have contributed, but I thin it must have been a recent OS X or Safari update which has caused the conflict.

  • Linc Davis Level 10 Level 10 (149,165 points)

    I don't recommend OpenDNS for long-term use. Your router is probably set up to relay DNS queries to your ISP. Either the ISP is falling down on the job, or your routers are.

  • Riquez Level 1 Level 1 (45 points)

    I don't think is can be ISP or router because 2 separate ISP's & 2 separate routers both decide to cause a problem in September but have been working fine all year? The only common denominator is Safari, probably a recent update.

    Chrome was working fine all along.

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