Previous 1 2 3 4 Next 54 Replies Latest reply: May 28, 2014 7:05 PM by fromsouth Branched to a new discussion.
sv5622 Level 1 (0 points)

Ok, So I just started a new job and have been assigned a company phone. My company phone is a Samsung Note 3. I have been using an AT&T iPhone 5. I went a day or so with very little text messages coming on to the phone and was currious why i was not getting responses from friends. After an angry phone call from my boss, I realized I was only getting text messages from Andriod Users. So I gathered my roommates and had them text me to figure why I was not getting texts. The iPhone users could not text me but i could text them. The android users had no issue. I looked at their phones and it was sending the message to me as an iMessage which i wont be able to recieve. I googled the issue and found other users with the same thing. I traded in my phone today so i dont have access to the iPhone any longer.


This is what ive tried:

Logged into iMessage on my Mac:

Went to Preferences --> Accounts --> Unclicked my phone number (and eventually just shut it off all together)

After this: No Change


Logged into iTunes on my Mac:

Went to Itunes Store --> Account --> Itunes in the Cloud --> Unauthorized my iPhone from this section

After this No Change


When to the Apple Support Community

After this: No Change


Went to

I Changed my password, in hopes that it would disconnect my phone

After this: No Change


Grabbed my friends iPhone 5,

Disconnected his apple id and logged into mine

I toggled the iMessage slider to see if it would disconnect.

Logged off the iCloud Account on that device leaving iMessage off

After this: No Change


Called At&T Customer Support (By Far the Most Frustrating)

The guy proceeded to tell me that I should contact all of my iPhone using friends and tell them that every time they text me they need to long press the text bubble and select "Send as Text Message". After 45 mins, I just gave up. The conversation ended with the rep telling me that i should just swich back to iPhone. I talked to his manager and got a months statement credit for that one, so it wasnt a complete loss.


I own 3 macbook pros, a mac mini, a mac pro, 2 ipads, and a ipad mini. Im very frustrated and if I cannot get this resolved, I will seriously reconsider any apple purchase i make in the future.


Please Help!

iPhone 5, iOS 7.0.2
  • iOS *08* Level 2 (245 points) noted:


    • If you plan on transferring your SIM card or phone number from an iPhone to a device that does not support iMessage, turn off iMessage in Settings > Messages first. If you do not, other iOS devices may continue to try to send a message using iMessage first, instead only using SMS or MMS.


    If you have not turned off iMessage for your phone number before you use it on a non-iOS device, it will be detected by other iOS device as still on iMessage.  What you can do is put back your number/SIM on an iPhone then activate then deactivate iMessage once successfully activated to de-register that phone number from iMessage server.  Hope it helps.

  • sv5622 Level 1 (0 points)

    Is there any way to do this remotely? I do not have access to the phone any longer and do not have access to an iPhone.

  • sv5622 Level 1 (0 points)

    Got ahold of an iphone. Put my sim card in it and did what was recommended. No luck. No Change. Please Help!

  • fromsouth Level 5 (4,410 points)

    I suspect that that ATT guy was correct and that is the only way, if your password change didn't work.

  • fromsouth Level 5 (4,410 points)

    When you changed password - did you sign out on all devices that you have and when signed in did you make sure there is no phone number - next to your apple if in send and receive? Imessage and facetime included.

    That is actually funny, only smart guy you talked to ticked you off.

  • HrdCorSteelerFan Level 1 (0 points)

    Ok after many frustrating hours of trying to fix this messaging issue and trying everything that has been recomended I think I found a solution. Go to sign in and go to PHONE NUMBERS and DELETE the phone number that has been updated to the Samsung Galaxy Note 3 "If you have more then one IPhone on that account" also at the same time Change your password. After I did this I recieved about 10 messages that were stuck in "Limbo" As of right now all my messages are going out and coming in just as they should. I hope this helps ! Good Luck

  • gdbrown Level 1 (0 points)

    I have had exactly the same problem - I don't use imessage otherwise my SMS allowance becomes pointless. Having just bought a new macbook pro; I foolishly entered my phone number to be registered with the macbook pro and now all iphones are attempting to imessage me when I have turned the function off.


    I have tried logging in to my apple account and deleting the mobile phone number, but it is not even registered as a number in my account.


    Now I am completely lost!

  • sheryltoo Level 1 (0 points)

    I have the same problem.  I started off using an android smartphone and switched to an iphone for a few months before deciding my android was easier to use. Now I can't get any text messages from people using an iphone. I still have the iphone so I went to Verizon and they turned off imessages but that didn't help. I tried going to my account to turn off the iphone on line but it's not even registered.

    I was going to contact Apple directly but it says I'm not eligible.

    This really stinks.

  • randers4 Level 9 (62,715 points)

    Try changing the password associated with the Apple ID that you were using for iMessage by going to

  • lovetheipad Level 1 (0 points)

    I did as you suggested and it WORKED! Thank you. Now when I want to turn on notes - the message comes up that I need to create new icloud id? Thanks so much for your fabulous help!

  • randers4 Level 9 (62,715 points)

    You're welcome.  I'm not sure I understand your notes issue.  Are you syncing notes with iCloud?  Did you change the password for the ID that you were using for iCloud?

  • sheryltoo Level 1 (0 points)

    I am trying to do that only I can't seem to get an email from apple with the instructions I need to change my password. I've signed into my apple account and then clicked the change password and it says they've sent me an email with instructions for doing that, but nothing is being sent. Now what?

  • sheryltoo Level 1 (0 points)

    Apparently I did get the email but it went to an email I don't normally use. I don't quite understand why since that email isn't even listed under my profile but I was able to change my password. Now I just need to check and see if this helped.

    For those of you who it helped, did old text messages come right through or just from then on?

  • fromsouth Level 5 (4,410 points)

    From then on.

    Next time contact Apple for the same problem - they now able to do that without you changing your password.

    Change of password, while efficient does not always help either - you may want to ask someone with iphone message to you and see if it works.

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