2 Replies Latest reply: Oct 7, 2013 12:01 AM by Stema001
Stema001 Level 1 (110 points)

Dear Apple Community,


I have a really strange issue on my friends' iPhone. I had to create a backup on my MacBook Pro, because her WiFi was broken and we tried to fix it by resetting the iPhone. Now we have the problem that the App Store Updates ask my Apple ID's password. This even while he is logged in with his Apple ID at the Setting 'iTunes & App Store' and the App Store application shows his Apple ID at the highlights.


Our solution tries:


- Logout at Settings, iTunes & App Store

- Logout at App Store App

- Restart the iPhone while unlogged and then login

- Restart the iPhone while unlogged and then downloaded a new app by tapping in his Apple ID


After all his iPhone still asks my Apple ID's password for his updates. Finally his apps have this new iOS 7 blue dot at the apps, which the App Store still wants to update.


In advance I thank you for any help!


Yours sincerely,




Marc Steffen

iPhone 4S, iOS 7.0.2, 32 GB (Black)
  • mabaeyens Level 4 (1,345 points)


    You should be logged on as her account in your computer iTunes before restoring it, as it will be associated in the restore process to that account.

    After that, you can go back to your account and work as usual.

    Edit: that should explain the process better than I

    iTunes Store: Associating a device or computer to your Apple ID


  • Stema001 Level 1 (110 points)

    Thanks, but I read about something, which leads the problem also to a strange downladed app issue. The thread said we should once delete the apps, which have to be updated on my friend's device, in order to reinstall them with his own Apple ID. This solved the issue.