Apogee Duet keeps disconnecting after update to Snow Leopard

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Level 1

8 points

Apogee Duet keeps disconnecting after update to Snow Leopard

I updated to Snow Leopard (10.6.8) yesterday and now for some reason my Apogee Duet sound card keeps disappearing and randomly disconnecting.... It then automatically switches to my screen display audio. Very annoying.

If i pull out the fire wire cable and reconnect, it temporarily comes back but then vanishes again without warning.
I doubt it's anything to do with the cable because I have been using it since 2010 without any problems until yesterday...

Any ideas on how to fix this? Please help!

Currently running:
• Logic Pro 9.1.8 (32 BIT)
• OSX 10.6.8
• Mac Pro Tower
• 2.66 Ghz Quad Core Intel Xeon
• 7GB Mhz DDR3 RAM
• Apogee Duet

Mac Pro, Mac OS X (10.6.8), Logic Pro 9.1.8 (32 BIT)

Posted on Oct 5, 2013 4:30 AM

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Answer 1

kaz-k

Level 8

49,068 points

Oct 5, 2013 7:00 AM in response to kashlondon

Delete Duet software package with uninstaller and install the latest software package or reset Duet?

Or resetting NVRAM.

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Answer 2

kashlondon Author

Level 1

8 points

Oct 5, 2013 7:11 AM in response to kaz-k

i have deleted Duet software with uninstaller and manually too... also installed the latest software as advised by Apogee support on the phone.

It seems to be working now, but lets see if it disappears again - because it happens pretty randomly without any warning.

How do i reset NVRAM (what is that?)

Has anyone heard of this problem before?

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