1 Reply Latest reply: Oct 5, 2013 3:27 PM by King_Penguin
tacinc100 Level 1 Level 1 (0 points)

Game of War : Fire Age, when trying to make Gold purchase the following error occures - "Unable to connect with iTunes, Please contact iTunes Support" Upon looking into it, my transaction processed on the Credit Card associated with iTunes, but no gold was added to my game profile. I am not able to get a reponse form game developer.


iPad (3rd gen) Wi-Fi, iOS 7.0.1
  • King_Penguin Level 10 Level 10 (103,665 points)

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    If you've been charged (and it's not just a temporary holding charge for the amount) then you should mention that when you contact them