Changed my apple ID email address but some features on my phone remain locked to the old one

A few months ago I changed the email address associated with my apple ID. Mainly owing to the fact that I had forgotten the details of the old email address and therefore switched details on all my correspondence over to a new one. The change was successful on the whole however some features on the phone such as my icloud account and apps downloaded under the old name (couldn't update therefore had to reinstall and lose all app data). Now unable to change over as whenever I try it asks for the old account details, which now no longer exist. HELP!

iPhone 4, iOS 7.0.1

Posted on Oct 5, 2013 10:10 AM

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2 replies

Oct 7, 2013 8:50 AM in response to samfoggin

Hi samfoggin,


Welcome to the Support Communities!


If you have changed your AppleID information or password, you will need to sign out of your existing iCloud or iTunes Store accounts and sign back in with the new information.


The articles below will explain this in more detail ...


Using your Apple ID for Apple services

http://support.apple.com/kb/HT4895


Apple ID: Changing your Apple ID

http://support.apple.com/kb/HT5621?viewlocale=en_US

"...remember to update all of the features and services that you use with your Apple ID."



If you can’t sign in to iCloud.com - iCloud Help

http://help.apple.com/icloud/#/mmfc0f1a3b


Cheers,


- Judy

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Changed my apple ID email address but some features on my phone remain locked to the old one

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