HT203762: AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3

Learn about AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3
Paul Manfredi
Level 1 (0 points)

Q: this did not work. Any other suggestions?

Airport utility does not recognize my airport express.

AirPort Express Base Station

Posted on Oct 5, 2013 11:03 AM

by Tesserax,Solvedanswer
Tesserax Tesserax
Level 9 (53,903 points)
Wireless
A:

tried to download 5.6, won't let me (OS X 10.8.5 (12F37)

Then you're running OS X Mountain Lion, not Lion as you stated.

 

Version 5.6 will run just fine under Mountain Lion, it just won't install ... without a workaround.

 

Here are the basic steps to install version 5.6 under OS X Lion (versions 10.7.3 +) or OS X Mountain Lion using CharlesSoft's Pacifist:

 

  1. If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
  2. Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
  3. Run Pacifist.
  4. Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
  5. The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
  6. Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.

 

You can now run the AirPort Utility from the Utilities folder.

Posted on Oct 5, 2013 12:58 PM

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Paul Manfredi

Q: this did not work. Any other suggestions?

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  • Helpful answers

  • by Tesserax,

    Tesserax Tesserax Oct 5, 2013 11:58 AM in response to Paul Manfredi
    Level 9 (53,903 points)
    Wireless
    Oct 5, 2013 11:58 AM in response to Paul Manfredi

    What is the exact model number of your AirPort Express base station? What version of the AirPort Utility are you using? Is it running on a Mac or PC and what is its operating system version (for Windows, please include the Service Pack level).

     

    Is the Express the only router in your current network configuration? If not, what is the make & model of the other router(s)? What is your desired networking goal with the Express?

  • by Paul Manfredi,

    Paul Manfredi Paul Manfredi Oct 5, 2013 12:11 PM in response to Tesserax
    Level 1 (0 points)
    Oct 5, 2013 12:11 PM in response to Tesserax

    Tesserax,

    Wow. Thanks for getting back to fast!

    Model is A1084. Purchased years ago. Ran fine until I updated Itunes. Then it dropped from system. I have two other airport expresses which I'm using, all three were driving audio in different parts of the house. Main router is Airport Extreme. The other components all work fine. Just the old AE that was dropped.

    Oh, OS is OX Lion.

  • by Tesserax,

    Tesserax Tesserax Oct 5, 2013 12:16 PM in response to Paul Manfredi
    Level 9 (53,903 points)
    Wireless
    Oct 5, 2013 12:16 PM in response to Paul Manfredi

    Are all of the Express base stations the same model? How about the Extreme, what is its model number? Which version of the AirPort Utility are you using on your OS X Lion Mac to administer all of these base stations?

  • by Paul Manfredi,

    Paul Manfredi Paul Manfredi Oct 5, 2013 12:32 PM in response to Paul Manfredi
    Level 1 (0 points)
    Oct 5, 2013 12:32 PM in response to Paul Manfredi

    A1084 failed AExpress

    A1264 functioning AExpress

    A1408 AExtreme

  • by Paul Manfredi,

    Paul Manfredi Paul Manfredi Oct 5, 2013 12:32 PM in response to Paul Manfredi
    Level 1 (0 points)
    Oct 5, 2013 12:32 PM in response to Paul Manfredi

    Airport Untility 6.3

  • by Tesserax,

    Tesserax Tesserax Oct 5, 2013 12:41 PM in response to Paul Manfredi
    Level 9 (53,903 points)
    Wireless
    Oct 5, 2013 12:41 PM in response to Paul Manfredi

    Thanks for the updates.

     

    Unfortunately you won't be able to use version 6.x of the AirPort Utility to administer the older 802.11g Express and why you are not able to see it with your current utility version. You would have to use the AirPort Utility for Lion 5.6 version for this.

     

    Since this model of the Express does not support 802.11n, you may want to consider replacing it with a newer version.

  • by Paul Manfredi,

    Paul Manfredi Paul Manfredi Oct 5, 2013 12:51 PM in response to Tesserax
    Level 1 (0 points)
    Oct 5, 2013 12:51 PM in response to Tesserax

    tried to download 5.6, won't let me (OS X 10.8.5 (12F37)

     

    I can't understand why I would have to replace a perfectly good device (that cost $100 to begin with).

  • by Tesserax,Solvedanswer

    Tesserax Tesserax Oct 5, 2013 12:58 PM in response to Paul Manfredi
    Level 9 (53,903 points)
    Wireless
    Oct 5, 2013 12:58 PM in response to Paul Manfredi

    tried to download 5.6, won't let me (OS X 10.8.5 (12F37)

    Then you're running OS X Mountain Lion, not Lion as you stated.

     

    Version 5.6 will run just fine under Mountain Lion, it just won't install ... without a workaround.

     

    Here are the basic steps to install version 5.6 under OS X Lion (versions 10.7.3 +) or OS X Mountain Lion using CharlesSoft's Pacifist:

     

    1. If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
    2. Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
    3. Run Pacifist.
    4. Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
    5. The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
    6. Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.

     

    You can now run the AirPort Utility from the Utilities folder.

  • by Paul Manfredi,

    Paul Manfredi Paul Manfredi Oct 6, 2013 10:43 AM in response to Tesserax
    Level 1 (0 points)
    Oct 6, 2013 10:43 AM in response to Tesserax

    you're a genius.

    thanks for you help (and your patience).

  • by Tesserax,

    Tesserax Tesserax Oct 6, 2013 10:48 AM in response to Paul Manfredi
    Level 9 (53,903 points)
    Wireless
    Oct 6, 2013 10:48 AM in response to Paul Manfredi

    No problem. You're very welcome! I'm glad you got it worked out ...