iTunes Match does not connect with Apple TV since September update of iTunes.

Did you ever get this figured out?

I am having this problem with my just-purchased Apple TV 3rd generation A1469, MD199LL/A, software 6.0.2.

iTunes on my mac is at the latest version 11.1.3.

iTunes Match has been, and continues to work for me on iPhone 5s. My Mac reports iTunes Match: iTunes library available in iCloud.

After enabling iTunes Match, I see "Setting up your Apple TV to stream music from iTunes Match. This may take a few minutes, depending on the size of your library and Internet connection speed." After this a thermometer bar slowly completes left to right, indicating some kind of sync info transfer is occurring. This takes a number of minutes. Some minutes are the thermometer bar completes, the following error message appears:

/_!_\ iTunes Match

There was a problem connecting to iCloud. Try again later.

( /_!_\ above symbolizes an exclamation point inside a yellow triangle. )

One thing which may be somewhat uncommon in my setup is that I have two Apple ID's. One is my iTunes Store Apple ID. This is used for all my iTunes purchases, iTunes in the cloud, and iTunes Match. The other is my iCloud ID. In Apple TV settings, iTunes Store is associated with my iTunes Store ID. I have tried with Apple TV iCloud associated with my iCloud ID, with my iTunes Store ID, and also signed out, with no difference in behavior.

Another thing which may be uncommon is I am using the Apple ID two-factor authentication (two-step verification) described here: http://support.apple.com/kb/HT5570?viewlocale=en_US&locale=en_US. Perhaps Apple TV has no way to deal with this? I have not tried disabling that as an experiment: http://support.apple.com/kb/HT5631.

Thanks for any help anyone can provide - I would really like to operate from iTunes Match and so as not to need to have my macbook pro on and running iTunes and home sharing in order to enable content to apple tv.

Joe

I tried temporarily disabling two-step verification on my iTunes Store Apple ID, with no difference in behavior - the problem remains.

I've had this issue since ios7 version of Apple TV, and an open support case with apple since then with no resolution and they've stopped giving me updates on my escalation even though it is still not resolved. I am pretty disappointed.

I wonder does this work for anyone?

Or we part of a subset not working post ios7 update?

If we are part of a subset, do we share elements in common which might help to narrow down the cause? For example, do you also have separate iTunes and iCloud Apple ID's?

In terms of an update to steps I have taken:

Apple phone support took me through a set of basic set of apple tv troubleshooting steps, pretty much duplicating some of my own troubleshooting. They then sent me to my local genius bar.

At the genius bar we reproduced the problem. I had offered that I didn't see how this could be hardware. The genius agreed and sent me to iTunes support. (I would prefer that apple presented a united troubleshooting front, rather than expecting customers to understand internal apple corporate support structuring.)

iTunes support send a very basic set of troubleshooting steps. I replied with a suggestion that they please get back to me after getting up to speed on what I've already tried, based on these forum posts and the phone and genius support notes. (Both phone support and the genius confirmed it is easy for support folks to get access to all the existing documentation on an support issue.)

As of now I have not heard back.

Yes, I had a very similar experiences except my case has been in the "support blackhole" since approx Oct 6th. They even had me give them access to my account. Things work just fine on my ipad, iPhone, and computers. This is only an issue on my 2 AppleTVs.

As far as id's go I only have one id. My wife has a separate iCloud id but shares my itunes ID although it is not being used in this case.

I believe that when the problem occurs (at the very end of the matching process) is when the genius information is downloaded.

Hi Joe

I have the same problem which I have discussed at length with the Apple Support team.

They escalated the issue to the engineering level though the case is still

open and I haven't received any further response since Nov.

I only have one id for icloud and iTunes and have switched off all bells and whistles including Genius.

The Apple TV works perfectly for films and TV purchases. It lets me purchase any type of item from the store but dies as you describe on any attempt to access music, inc. music videos.

My wife has her own Apple id and for her id the Apple TV works perfectly for all items inc. Music.

This seems to imply that there is no problem with anything at the user end

so the fault is at the Apple end of the interface with Apple TV.

There is no problem accessing iTunes using any other device than Apple TV.

Differences between my id and my wife's: she has no music videos and only around

a hundred music items whereas I have music videos and around 8000 music

items. As I bought the Apple TV so I could access these items away from home

I feel pretty peeved at Apple's response as this can only be a fairly

straight forward software bug fix issue.

Jeremy Horsfield

I have the same problem since the last update of Apple TV 6.0.2

Following on from my earlier post, Apple TV engineering team have now used my iTunes account directly for testing and have accepted it is an Apple problem which they say will be corrected in a later software release though they haven't indicated when.

The problem appears to be that under the Music menu option in Apple TV, unlike the Film and TV menu options, whenever the Music->Purchased menu is invoked, its procedure starts by closing the user's Apple id and then at some stage during the process, re-opens it. Unfortunately the time required to sign-in to an Apple id is dependent on the number of Music items in the iTunes account. Timing it, it takes roughly 80 secs for the Purchased Music menu procedure to complete, but if there are a large number of Music items in the account then it takes longer than 80 secs to re-open it. In my case this is around 115 secs. So when the 80sec procedure finishes, the re-opening of the account is still not yet complete so the software throws the error message that the account is unobtainable and please try later. There is no way round this beyond removing a large number of items from the account. For accounts with fewer music items, the account re-opens within the 80secs and there is no problem, e.g. as with my wife's account.

jezzafromyork.

Is this fixed in 6.1 ?

I do not know the answer if 6.1 fixes the issue. However I worked around the problem by deleting one smart playlist on my computer that have music videos in in. That one change fixed both my apple tv's and a similar issue I had on another ios device.

Thank you, rsonnens.

I deleted all of the my smart playlists (I had about 10 of them) from iTunes, and now iTunes Match works on my Apple TV (6.1).

Finally!

Deleting a few of my smart lists - including one containing music videos - solved this problem for me. Thanks so much!