4 Replies Latest reply: Oct 10, 2013 11:46 AM by ChrisJ4203 Branched to a new discussion.
allison291 Level 1 (0 points)

How do I fix the compatibility issue between my iPhone 4S with iOS 7 and my Pioneer car stereo? There was no problem with iOS 6, but now I get a message saying "this device is not compatible" and so I can't use Netflix for example. How do I fix it?

iPhone 4S, iOS 7.0.2, iOS 7 problem
  • ChrisJ4203 Level 8 (47,784 points)

    Contact Pioneer. They would be the ones that might need to issue an update to the device to match the current Bluetooth profile on the phone.

  • Lawrence Finch Level 8 (35,006 points)

    On the Pioneer unpair the current iPhone. On the iPhone unpair the Pioneer. Put the Pioneer into Pairing mode and open Settings/Bluetooth on the iPhone to complete the pairing.

  • allison291 Level 1 (0 points)

    I tried to contact Pioneer but they said they have been hearing this from many consumers and it's a problem with iOS 7...they have no solution for me and said they have had no luck talking to Apple about their new software update. Is there anything else you can suggest?

  • ChrisJ4203 Level 8 (47,784 points)

    This is a typical response from the manufacturer. Did you try the fix that Lawrence mentioned. When Apple or any other phone manufacturer update phone software, they have the latest Bluetooth installed. It is usually the problem with the radio manufacturer that they devices are using the older Bluetooth protocols. You can try this support document http://support.apple.com/kb/TS3581 and see if anything there helps, but generally it requires the radio manufacturer to update their firmware.