HT201322: Hide and unhide iTunes Store, App Store, or iBooks Store purchases

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kfrankokc

Q: I need to permanently delete an app

I can't get an app to work and was told to delete it and re-install it like brand new.  How can I do that if itunes will only let me hide it and not delete it?  This is an app that I use to track my daughter's grades and is very important I get it working!!

iPhone 5, iOS 7.0.2

Posted on Oct 5, 2013 9:36 PM

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Q: I need to permanently delete an app

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 6, 2013 12:24 AM in response to kfrankokc
    Level 10 (133,599 points)
    iTunes
    Oct 6, 2013 12:24 AM in response to kfrankokc

    You've tried closeing the app via the phone's multitasking bar to see if that fixes the problem with it ? Double-click the home button to open the taskbar, then swipe or drag that up from there and off the top of the screen.

     

    If you want to reinstall it then you need to delete it from your phone (which will also delete all of its content) and then redownload it - hiding an app only hides it from the Purchased tab on a device, it doesn't affect whether you have it installed. To delete an app, press and hold any of the apps on your phone's homescreen and after a couple of seconds or so they should start to shake. Then press the 'x' in the left corner to delete the ones that you don't want, and when you've finished deleting press the home button so as to stop the shaking. If you don't get the 'x' on any of the apps that you've downloaded then check that Settings > General > Restrictions > Deleting Apps isn't set 'off'