HT204400: Get help with Wi-Fi networks on your Apple TV

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tonystv
Level 1 (0 points)

Q: My 2nd gen Apple TV refuses to respond to any commands from the remote after the Apple TVand TV were turned off during a software upgrade. Any fix for this? and

During regular software update (prompted by Apple) which was progressing normally to ïnstalling"phase, the power to Apple TV and the Samsung TV were both turned off for 10 seconds. Now the Apple TV refuses to respond to any commands from the Remote and the yellow LED flashes rapidly. Tried turning both off for 30 seconds and then on again with no change. Initially a picture of an HDMI cable and the iTunes symbol came up on the TV set but this meant little to me and my Apple Tv does not appear in my list of items on iTunes.

Tonystv.

Posted on Oct 5, 2013 11:41 PM

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Q: My 2nd gen Apple TV refuses to respond to any commands from the remote after the Apple TVand TV were turned off during a software ... more

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  • by Alley_Cat,

    Alley_Cat Alley_Cat Oct 6, 2013 2:02 AM in response to tonystv
    Level 6 (19,593 points)
    Oct 6, 2013 2:02 AM in response to tonystv

    If you accidentally turned off the power during the update installation you have probablycorrupted the firmware installation.

     

    Assuming the update failed not hardware, then by using a USB to microUSB lead (that Apple annoyingly don't include!), try to restore the AppleTV software to current version software using instructions here:

     

    http://support.apple.com/kb/HT4367

     

    Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3.