Will Authentec Truesuite be updated for 10.9?

Actually, the only component that is not compatible is the login, all other work perfectly fine.

Disabling the login will keep the upgrade process running smoothly. The login is the only component in the application that could create an issue in which you couldn't log in to your Mac. Aside from that component it is just another application that may have issues with th upgrade.

Yes, disabling the login will let you upgrade without any issues. I did with 10 different Macs without a single issue.

Thanks so much for this thread - it has been a life saver.

Installed Mavericks without thinking there would be a conflict so severe as to stop me being able to log in at all, yet here I am. I had previously disabled the Guest account as well - so I was effectively completely locked out.

In the end (prior to finding this thread) I had tried to reinstall Mavericks via the Recovery menu, and forced Mavericks to think that I was installing it for the first time by deleting /var/db/.AppleSetupDone - which re-enabled the Guest account.

By logging in as Guest and disabling the "Fingerprint Log On" setting in TrueSuite I was then able to log in as normal.

There must be quite a few AppleCare phone calls going on about this issue as it is hardly intuitive that the OS update would result in this behaviour, and even unplugging the fingerprint reader doesn't fix the problem.

Thanks to everybody for the helpful replies!

This is how I solved it:

1. Buy an apple keyboard :-)
2. Boot into single user mode (was not possible with PC keyboard)
3. Remove the auth.db file (typing unix was a little bit hard since the German keyboard behaved like an US keyboard...)

Kind regards,

Willi

I'm also a victim of the login boot issue... and this thread saves much hours of troubles. Thanks so much.

@wfauma: you wrote the steps how to solve it, but please explain step 3:

Where can I find the auth.db file? Since I'm not so familiar with Unix commands, can you please list all commands to fulfill step 3?

Many thanks in advance, Paddy.

Hi,

I was referring to a previous post by RGab. So step 3 is:

3a) Mount he harddrive: type "/sbin/mount -uw /"

3b) Remove the file: type "rm /var/db/auth.db"

3c) Reboot: type "reboot"

I modified RGab's instructions in step 3b by typing "mv /var/db/auth.db /var/db/auth.db.old" instead, i.e. I saved the file for possible later use.

Kind regards,

Willi

Hi all,

only because it was several time asked, what this auth.db thing is all about. The former /etc/authorization (xml file) in Mountain Lion is now transferred into a sqlite3 DB in /var/db/auth.db. The truesuite has added several items to the /etc/authorization which was then still alive in /var/db/auth.db and incorporated the truesuite software into several parts of the OS (set it into action).

So the "trick" of removing this file works, because this file is rebuilt if missing from /System/Library/Security/authorization.plist where the TrueSuite settings are not part of the file.

Regards

Thank you everyone for your help on this problem! Unfortunately I had not seen this until it was too late. It has been stated before, but for the sake of others, DO NOT run the uninstall AFTER Mavericks is installed. I ended up getting the Apple white screen of death. Thankfully I was able to do a full recovery from Timecapsule.

The nicest feature I liked of Truesuite was the login feature. Does anyone know of software that is Mavericks compatible or is it over for using the fingerprint scanner if updating to Mavericks? Of the two, I will keep the fingerprint scanner and avoid updating as long as possible.

Thanks again to all of you, even though I got out of the mess in a different method tha posted, it pointed me in the right direction!

I upgraded to Mavericks today, without even thinking (as others of you have said) that there would be a problem with Truesuite. However, if I'm reading correctly, many or most of you are not able to log in. I don't have that problem, but I no longer have the fingerprint scan security. The Truesuite software just says that it can't find my scanner.

So I guess, if I'm undertanding, I should just unplug my scanner and not worry about it until Apple solves this? As long as I'm able to boot up and log in, there's no need to uninstall Truesuite, right?

Thank you for everyone's afford. Finally I know how to fix the login loop problem.

After I disabled the "Fingerprint Log On" option, I can login successfully now. 🙂

Do I just leave the Truesuite there?

As I found that some people trying to uninstall it under 10.9 will cause another grey screen loop while booting.

PROPS TO YREISER

Big thanks! That worked. When I first created the "new acct" at the end, for some reason my amchine shut down. I rebooted and then was asked to create a new acct again, did that, and got on. I threw the switches OFF on everything in the options and rebooted and now all users show up--including the two new users I just created.

Log on proceeded normally and now I am tweaking and loading up Mavericks for the first time.

Many thanks again

It was like the old MS DOS days (sort of)

John

Has anyone got any update regarding an update to TS yet? Sure would be nice to use the bio scanner again. So many passwords, so few brain cells to remember them all!

http://support.apple.com/kb/TS5338?viewlocale=en_US

Wait a minute:

1-Apple bought the company- assuming the responsibility for customer support and quickly demoted it to self service.

2-Apple had better than a year to either update the driver to gain interoperability with Mavericks or mod Mavericks to keep the 10.8x driver working.

3-Lacking the intent to fix the problem, Apple's installer should have recognized the problem in bug reports and disabled the software.

4-Apple is a large company built upon a reputation rapidly being sullied by stuff like this. They have the resources to fix this any time they wish without a great deal of effort.

5-As Apple owns the IP for both the OS and the driver for the Eikon scanners, only Apple can fix this problem.

6-This appears another example of Apple ignoring OS X to serve the interests of iOS.

7-This is a really glaring example of bad customer service.

Here is what I was about to write:

I am trying to follow the rule "if it is possible do not use x.0 versions on production systems" .

It looks like this has saved me some "inconveniences".

I did an 10.8 to 10.9.1 update today without removing the installed Truesuite 5.5.0.5 and without removing the scanner. Update succeded, manual login worked without problem. Fingerprint scanner is not working but Truesuite software is. Switched off "Fingerprint Log On" according to http://support.apple.com/kb/TS5338. Did not run the deinstaller and will wait untill it is save to deinstall. Have to thank all of you that did the investigation and obviously convinced Apple to modify the update process. Did also give Apple feedback to add support in 10.9.x

then - I accidently touched the scanner with a finger that had been configured with the System Action "lock" - and that exactly happened leaving me with a gray screen, no login dialog to use and obviously no fingerprint working for login anyway!

Good to have ssh so I was able to login from remote and reboot the system.

Now I went back to the TS PrefPane and deactivated every option there and removed the scanner from the system. I will eventualy remove the /var/auth.db and will comment on the KB-Article...

Did anyone managed to deinstall the suite under 10.9.x?

...waiting for Apple to support the beast...