I can't open any youtube video, it says "an error occurred, please try again later", but is one month that goes on like this... What can I do?

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Level 1

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I can't open any youtube video, it says "an error occurred, please try again later", but is one month that goes on like this... What can I do?

I'm trying to see videos on youtube, videos that I can perfectly see on my iPhone or on the tablet, but the seres always says that an error occurred. I've:

- updated adoble flash player

- tryed on other computers, and it works

- checked if I have the lastest version of my browser and I have

- tryed to enable javascript but it says that I need iOS 5 or something so I couldn't

- changed the video quality

...

Please help me! I don't know whatelse I can do!

Thanks 🙂

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 6, 2013 1:01 AM

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Answer 1

dominic23

Level 10

83,910 points

Oct 6, 2013 5:35 AM in response to Anteha

One of the following steps should help.

Go step by step and test.

1. System Preferences > Other/ Flash Player > Advanced > Delete All

Press the "Delete All" button

Install Adobe Flash Player.

http://get.adobe.com/flashplayer/

Quit Safari.

Restart computer. Relaunch Safari.

2. Enable Plug-ins

Safari > Preferences > Security

Web Content: > "Enable Plug-ins".

or

Internet Plug-ins > "Allow all other plug-ins

3. Check whether you are currently in YouTube HTML 5 trial.

http://www.youtube.com/html5

At the bottom left of the page uncheck the box beside

"You are currently in the HTML5 trial".

4. Reset Safari.

Click Safari in the menu bar.

From the drop down select "Reset Safari".

Uncheck the boxes beside all items.

Check the box beside "Remove all website data".

Click "Reset".

5. Turn off Extensions, if any.

Safari > Preferences > Extensions

Now try YouTube.

Best.

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Answer 2

Jun 7, 2014 8:52 AM in response to dominic23

Thanks for the detailed suggestions.

I tried all one, by one, and none made any difference, until I turned off extensions.

I turned them back on one by one, and it turned out it was the Youtube Centre extension that was causing the problems.

I hope this helps anyone else who has had this problem, becasue it was plaguing my use of youtube for a while.

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