Problem reinstalling Mountain Lion OS! Urgent!

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Ruslaner Author

Level 1

0 points

Problem reinstalling Mountain Lion OS! Urgent!

Hey everyone,

I just got a macbook pro from work, i reformatted it because there was alot of useless sutff in it.

WHen i try to reinstall with internet recovery and chosen the mountain lion os it asks me for my apple id and password.

I have created the apple id and password 5 minutes ago and verified it.

When i try to install it says that my apple id is not active...

Could someone help me with this ? Its my first time using apple products and etc and have no idea why it doesnt work.

Any help will be appreciated !!

Thank you.

MacBook Pro

Posted on Oct 6, 2013 3:09 AM

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Answer 1

Oct 6, 2013 6:04 AM in response to Ruslaner

Open System Preferences > Users & Groups > Password

You can update your Apple ID from there.

Then try OS X Recovery.

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Answer 2

arthur

Level 5

5,242 points

Oct 6, 2013 6:08 AM in response to Ruslaner

Welcome. Glad you came over from the dark side.
I've had some similar issues with installs on my iPhones at times. Perhaps it's when the Apple servers get too busy. I'd just wait a few minutes and try again.
Go online to the Apple ID site and check that you have the ID and password correct. Apple - My Apple ID
If you have any other Apple hardware with this Apple ID (and perhaps a different password), sign out on them.
If none of that works I'd call Apple or go visit your local Geniuses at the Apple Store.

Message was edited by: arthur

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Answer 3

Linc Davis

Level 10

209,535 points

Oct 6, 2013 2:43 PM in response to Ruslaner

It's asking for the Apple ID that was used to buy the upgrade to OS X. If that wasn't your Apple ID, then entering yours will get you nowhere. The IT people at work would have to do the reinstallation.

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