kirsty77
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Q: my i phone has stopped recognising and connecting to wifi can any one help

i have recently installed new software  ios7.0.2 update and my i phone has stopped recognising and connecting to any wifi.  i have tried to reset it but still not working.  Does anyone have any suggestions that could help.

 

 

Thanks

 

Kirsty

iPhone 4, iOS 7.0.2

Posted on Oct 6, 2013 4:59 AM

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kirsty77

Q: my i phone has stopped recognising and connecting to wifi can any one help

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  • by sterling r,

    sterling r sterling r Oct 8, 2013 12:49 PM in response to kirsty77
    Community Specialists
    Oct 8, 2013 12:49 PM in response to kirsty77

    Hello kirsty77,

     

    Thank you for using Apple Support Communities.

    It sounds like after the iOS 7 update the wifi on your phone is not working as expected.

    I want to recommend the troubleshooting outlined in this article:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    If that troubleshooting does not address the issue, I would try the troubleshooting from down the bottom of the article in this section:

     

    Unable to locate a Wi-Fi network

    1. Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks.Note: It may take a few seconds for the Wi-Fi network name to appear.
    2. Move closer to your wireless router (access point) and attempt to locate the Wi-Fi network.
    3. If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.
    4. Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.
    5. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Cheers,

    Sterling