Hi,
Had this phone for a couple of days now and have only just realized that the phone makes no sound when the screen is locked for either phone calls or txt messages.
If I am using the phone then I can hear the sounds. Everything is turned up. Not sure what else I need to check?
iPhone 5s, iOS 7.0.2
Hey L.S.F.
Thanks for the question. Let's check to see if Do Not Disturb is enabled. You can quickly enable/disable Do Not Disturb from the Control Center (the "moon" icon):
iOS: Understanding Control Center
http://support.apple.com/kb/HT5858
Additional Information:
http://support.apple.com/kb/HT5463
When enabled, calls and alerts received while the device is locked will be silenced
Thanks,
Matt M.
Same problem with me. Except I have no alert sounds at any time. Unlocked or locked. The first week it was fine. Then there was an update and I haven't had rings or alerts since then.
Do Not Disturb is not on, sounds are on. And yes, before anyone asks, I've turned the phone off and on a few times. Any other solutions?
Hello Mr. Obvious. Turns out it was just the ring/silent mode switch on the side. Hadn't used it intentionally but must have flipped it at some point.
THANK YOU! somehow, this exact thing happened to me on my 5s. Have been trying to figure out the problem for days. Had thought my latest software upgrade had caused it. Don't even know how it got switched, but thanks for saving me a trip to the Apple Store!
Yes I am having the same sound problem. But my sound does not work when it is plugged in. I do have have Bluetooth enabled, "Do Not Disturb" is off, and my silent switch is off. The sound only stops when it is charging.
Please help
Had similar problem as above. New 5s only made sounds with incoming phone calls....nothing else. Worked fine yesterday. Found the answer in one of the responses above. All I had to do to fix the problem was turn the phone off and back on! Thanks for the help.
Iphone 5s - No sound for Phone calls or Txt Messages when screen locked
