How to log out of iCloud when I've changed my Apple ID?

Question

Level 1

12 points

How to log out of iCloud when I've changed my Apple ID?

Hey all,

So here's the issue I'm having. And currently it feels like a paradox.

I changed my Apple ID from a@b.com --> x@y.com. On my phone however I hadn't changed anything. Now when I get onto my phone, I'm prompted a lot that I needed to log into my apple account with ID a@b.com.. I've been able to fix this for other services (Facetime, iMessage, Game Center, etc..) by simply logging out, and signing back in with my new ID... All except for iCloud.

When I click on iCloud in my phone, there is no 'Sign Out' option. The only option I'm given is to 'Delete Account'. When I try do that, it tells me that I need to sign in to my account (with old ID) to turn off the 'Find my iPhone' feature before deleting the account.. Which I can't do, because that ID doesn't exist anymore..

I have a feeling this is a bug, or a logical mishap, but I ask if I've missed something.

Posted on Oct 6, 2013 8:30 AM

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Answer 1

sdevan

Level 2

465 points

Oct 6, 2013 9:06 AM in response to CJBo0

Assuming you have a Mac, go to System Preferences/iCloud. You can sign out of your account there.

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Answer 2

CJBo0 Author

Level 1

12 points

Oct 10, 2013 12:49 AM in response to sdevan

Thanks for the reply. I've changed my iCloud account on my Mac. But that hasn't had an effect on the phone. Even when I've connected the phone to sync it.

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Answer 3

Dec 9, 2013 3:23 PM in response to CJBo0

Hi, I had the same problem where I changed my Apple ID before sorting out iCloud. When I tried to delete the iCloud account or turn off find my ipad IOS 7 asked for a password but with the old account ID/email address. I solved the problem by entering the password for new account against the old account iD/email. Yes, counterintuitive but it worked. Martin

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Answer 4

Dec 9, 2013 3:28 PM in response to CJBo0

You need to:

1) Go to appleID.apple.com, log in with x@y.com, and then change the AppleID/Primary Email back to a@b.com. Sign out.

2) Delete the icloud account on the iphone. Enter the password when prompted.

3) Go back to appleID.apple.com, log in with a@b.com, then change the AppleID/primary email back to x@y.com.

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Answer 5

CAJ95

Level 1

8 points

Nov 8, 2014 4:28 PM in response to JoeBlow2444

What if you do not know the password to the email a@b.com anymore. So you cannot sign into that email.

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Answer 6

Nov 8, 2014 4:33 PM in response to CAJ95

https://iforgot.apple.com

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Answer 7

cmexpat

Level 1

4 points

Sep 27, 2016 6:26 AM in response to CJBo0

Apple support is a joke! I have had the same issue on both my ipad and now my iphone 5S. I changed my primary email on my apple ID since I changed jobs. Now I do not have access to my old apple id email, so CANNOT verify it if I change it back. THE ONLY SOLUTION IS TO COMPLETELY WIPE YOUR PHONE /IPAD AND START OVER!! YOU CANNOT RESTORE EITHER BECAUSE THE PROBLEM WILL JUST RETURN!

Apple support says the same WRONG advice EVERY TIME! because THEY DO NOT HAVE A SOLUTIONS BECAUSE THEIR PROGRAMMERS ARE TOO INCAPABLE OF FIGURING IT OUT!!! This has been going on for MONTHS!! no resolution! I am going to be going over to Samsung from now on! Never buy an I-product again. Disgraceful and shame on apple.

APPLE LOGIC

1. Change your username/email back to the old one, of course they always fail to mention that you have to validate that email with a code that will be sent to that email address which you no longer have access to

2. Use the password for the old username on the new username --- ummm.. nope...

3. Turn off find my iphone and then delete the account on the phone...umm.. to turn off find my iphone, need to log in with OLD username and password...morons!!!

I swear to god, whoever trains the apple support staff should be fired!

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Answer 8

cmexpat

Level 1

4 points

Sep 27, 2016 6:28 AM in response to sdevan

You are a perfect example of not understanding the issue at all or simply putting a garbage response just for the sake of putting a response. YOU HAVE TO ENTER YOUR USERNAME AND PASSWORD TO SIGN OUT OF A FRIGGIN ICLOUD ACCOUNT!!! OMG! HOW HARD IS IT TO UNDERSTAND THIS ISSUE?!?!?!

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Answer 9

Sep 27, 2016 6:36 AM in response to cmexpat

cmexpat wrote:

1. Change your username/email back to the old one, of course they always fail to mention that you have to validate that email with a code that will be sent to that email address which you no longer have access to

WRONG. If you have recently used an email address as your Apple ID you do not have to verify it again when you switch back to it, unless you never verified it when you were initially prompted to.

And if you have a problem, just contact Apple's Account Security Team: Apple ID: Contacting Apple for help with Apple ID account security

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Answer 10

cmexpat

Level 1

4 points

Sep 27, 2016 6:58 AM in response to Lawrence Finch

If I never verified it when I was initially prompted too, it would NEVER have become my apple ID. And I am NOT wrong, because if I was, I wouldn't be getting "enter verification code" requirement now would I? again, the verification code being sent to the email that I no longer have access to (which is the username we are talking about here).

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