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Helpful answers
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Oct 8, 2013 7:29 AM in response to nseckinby judysings,Hi nseckin,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
http://www.apple.com/support/appleid/
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy
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Oct 8, 2013 7:34 AM in response to judysingsby nseckin,Hi Judy,
After some hours of speaking with apple, they've helped me get my old password back. Now the issue is, it doesn't accept the apple ID. It's asking for (s.....@l....com) and it can only be seckin.oral@live.com because i've never used a similar mail address. I'm sure my password is correct because i've managed to sign in to "Manage My Apple ID" page. I've talked to Apple again and they wanted a copy of my reciept so i can prove i am the real owner of the phone. Now I'm waiting a copy of my bill from my service provider. Thanks for trying to help though.
