[NAND] _FindFlashMediaAndKeepout.... Error

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Biggyskittle Author

Level 1

4 points

[NAND] _FindFlashMediaAndKeepout.... Error

[NAND ] _FindFlashMediaAndKeepout :601 physical nand block offset 1

[NAND ] start :356 this 0x9f538400 PROVIDER=0x9f6b1f00 flashMedia=0x9f6b1f00

[NAND ] WMR_Start : 149 Apple PPN NAND Driver , Read/Write

[NAND ] WMR_Start : 174 FIL_Init [OK]

[NAND ] WMR_Open : 371 VFL_Open [OK]

[NAND ] s_cxt_boot : 88 sftl : error , unclean shutdown; adopted 11280 spans

[NAND ] WMR_Open : 420 FTL_Open [OK]

[NAND ] _publishServices : 642 FTL capabilities : 0x00000001

[NAND ] _ppnvflGetStruct : 3469 Checking borrowed blocks - count : 23 max_count : 23

[NAND ] _fetchBorrowedList : 881 number of borrowed blocks 16

Above is the error that I started receiving this morning. The phone wasn't plugged into anything and appeared to have turned off due to a low battery. The phone was unresponsive when I hit the lock screen button or home button. When I plugged it into a wall outlet with the original USB cord and wall adapter, it initially showed that it had a low battery. After a few minutes once it had enough power to start, the Apple logo displayed normally for a few seconds and then the screen went dim and displayed the above error.

I then pushed and help the lock screen button and home button together until it turned off to hard reset it. I held the home button and plugged it into my Mac Mini so that it would go into recovery mode.

When I am prompted to restore the device iTunes states that it is preparing the iPhone to be restored, the phone itself will turn off and back on with the Apple logo temporarily until it goes back to the the error screen at the top of this post. iTunes displays that it is waiting...

When iTunes finally gives up, it will throw an unexpected error of either 4005 or 4013

I've seen similar discussions such as:

iPhone 4S Stuck at boot showing [NAND] ? https://discussions.apple.com/thread/4109291?start=0&tstart=0

Well I was using my iphone 5, When ..... i get the same error , https://discussions.apple.com/thread/5332446

My iphone 5 wont move ..... offset 1 Someone PLEASE HELP ME! https://discussions.apple.com/thread/4977481

and several others but none of which have been helpful. I've seen some actual Apple employees post on the discussions but nothing useful; the typical have you read the troubleshooting steps, here's some links to error messages, etc...that don't explain what this issue is and what I can do to resolve it.

Any help would be much appreciated.

-Jeff

iPhone 5, iOS 7.0.2, Operating system will not boot

Posted on Oct 6, 2013 10:35 AM

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Answer 1

Biggyskittle Author

Level 1

4 points

Oct 6, 2013 10:53 AM in response to Biggyskittle

I followed these instructions to the T with no success.

iOS: Unable to update or restore http://support.apple.com/kb/HT1808

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Answer 2

AnaMusic

Level 9

57,562 points

Oct 6, 2013 10:56 AM in response to Biggyskittle

Some Users have reported that as many as 8 or 9 attempts, using that Article, were necessary before success.

If the issue cannot be resolved...

Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...

Be sure to make an appointment first...

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Answer 3

Biggyskittle Author

Level 1

4 points

Oct 6, 2013 11:02 AM in response to Biggyskittle

I've done it the procedure about a dozen times now. I unplugged it from my computer just to let it charge for a while to see if I can get anything to change. The strangest thing to me is that several people have this issue but the phone literally hasn't suffered any damage or trauma that would cause a hardware issue yet the software end of things won't resolve itself.

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Answer 4

Biggyskittle Author

Level 1

4 points

Oct 6, 2013 12:36 PM in response to Biggyskittle

I've had no success trying to fix this myself so I took a trip down to the local Apple store. From what they are saying, it's a hardware issue that they are going to try and remedy. Will post my results once they've taken a look at it.

-Jeff

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Answer 5

Biggyskittle Author

Level 1

4 points

Oct 6, 2013 1:39 PM in response to Biggyskittle

After my trip to the local Apple store, it appears that the main logic board failed which was throwing the errors I was experiencing.

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Answer 6

Nov 22, 2013 4:37 AM in response to Biggyskittle

hey ive got the same messages on my phone did apple charge to repair this?

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Answer 7

mmfr

Level 1

4 points

Dec 19, 2013 3:50 PM in response to Lorraine200

Apple will charge you for it depending if it is still under warranty or not. Depending on the model, if the warranty is not valid it will cost you a certain apercentage of the phone's price

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Answer 8

TLT user

Level 1

4 points

Jan 2, 2014 2:30 AM in response to Biggyskittle

Hi guy!

my English in not good. I have the same problem and i had fix it already. You need to change IC in the picture it work for me without restore. I hope it work for you.

I'm in cambodia

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Answer 9

Jan 15, 2014 4:32 PM in response to TLT user

hey where did you buy the piece from let me know please

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Answer 10

Jan 23, 2014 10:51 AM in response to Biggyskittle

Don't know if this will help but, replaced a screen on an iPhone 5 and got this message, put the original screen on and the problem disappeared! Not sure if it might be the screens at fault which are a lot cheaper to replace than a logic board!

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Answer 11

Iskra07

Level 1

5 points

Jan 26, 2014 8:34 AM in response to Biggyskittle

I also have a problem ... I do not know what to do, help?

[NAND]_FindFlashMediaAndKeepout :601 physical nand block offset 1

[NAND] start :356 this 0x96fec400 PROVIDER=0x96193b80 flashMedia=0x96193b80

[NAND] WMR_Start : 149 Apple PPN NAND Driver , Read/Write

[NAND] WNR_Start : 174 FIL_Init [OK]

[NAND] WNR_Open : 371 VFL_Open [OK]

[NAND] s_cxt_boot:88 sftl: error, unclean shutdown; adopted 44288 spans

[NAND] WNR_Open : 420 FIL_Open [OK]

[NAND] _publishServices:642 FIL capabilities: 0x00000001

[NAND] _ppnvflGetStruct :3469 Checking borrowed blocks - count: 44 max_count: 44

[NAND] _fetch BorrowedList:881 number of borrowed blocks 37

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Answer 12

E92MAC

Level 1

5 points

Feb 25, 2014 7:48 PM in response to Biggyskittle

Hey guys,

I had this problem with one of my customers two days after changing their screen. Error 4013. Phone was showing codes when trying to turn on and wouldn't let me restore the phone. Luckily i love what i do so i went deep into it till i found what was causing the problem. After multiple fails of trying to restore the phone i decided to take it apart. I tried multiple new screens on to see if the screen was the one giving me a issue, but no.

I decided to disconnect my proximity / camera flex cable while leaving the screen connected( don't try this is you don't know what you are doing!) and tried the restore and VOILA! It did the restore. I got all the screen back together and problem was there again!

Finnally, i decided to change the proximity/camera flex with a new one and use 1 of the 3 screens that had given me the same error! And problem fix, phone turned on perfectly, no codes.

This worked for me, hopefully it works for you. Please comment if you try this and it works, maybe it will help other or maybe apple fix the issue.

This was done on an iPhone 5

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Answer 13

alecs82

Level 1

9 points

Mar 20, 2014 10:57 AM in response to E92MAC

Same problem here....E92MAC,your solution worked like a charm.Thanks!

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Answer 14

u4kuna

Level 1

0 points

Mar 28, 2014 11:12 PM in response to Biggyskittle

This helphs worked discconect camera flex and phone update i will replace the display with new 1 .

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Answer 15

johnok89

Level 1

0 points

Apr 2, 2014 4:21 AM in response to E92MAC

GREAT POST E92MAC!

i was also introduced to that dreaded [NAND] message after replacing an iphone 5 screen for a customer. i thought maybe i zapped the logic board electrostatically or something. to make a long story short, i went out and bought this particular customer a BRAND NEW IPHONE 5S to the tune of about $720!!!!

since then i've reset his old phone and changed the proximity sensor/camera flex cable and VOILA! it's as good as new. i can probably sell it for $350 and get half my money back or i may just keep it for myself.

any idea though, how this happened in the first place though?? was it a bad proximity sensor/camera flex cable right from the get go? (i've always bought the replacement screens that you have to transfer everything over to... THIS PARTICULAR TIME i used a screen that i had purchased with everything attached to it so all i had to do was plug in the three flex cables. that will never happen again though because i know that the customers proximitity sensor/camera flex cable is working correctly!

also, one other question... with this particular phone- although working 100% the battery is not charging correctly. it goes up maybe 1% per hour, if that! i even ordered a new battery and put that in as well with the same results! have you ever had a problem like this or have you ever had a customer tell you that the battery wasn't charging correctly after a screen replacement?

i'd love for you to get back to me on this matter! thanks again!

john

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