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My phone does not charge, how do I troubleshoot?

I cannot charge my iPhone 5. How do I check the battery? What should I do to trouble shoot?

iPhone 5, iOS 7, Does not charge when plugged in

Posted on Oct 6, 2013 10:28 AM

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Posted on Oct 6, 2013 10:36 AM

I would see if it was with both ac charger and usb

then I would try with another cable and usb port / ac charger


if non of those provided any success then I would suspect a broken connector or a defect battery

3 replies

Oct 6, 2013 10:39 AM in response to starTexas

Try these steps as needed


1. Charge with AC adaptor


2. Charge with OEM Apple cable, not knock-off cable. Get anothor cable if you already are


3. Clean Lightning connector dock, by blowing out with canned compressed gas (NEVER by mouth), and electronic contact cleaner


4. Restore iOS in iTunes


iTunes: Restoring iOS software


5. Get service from Apple or Apple authorized service center

My phone does not charge, how do I troubleshoot?

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